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The MI6 system is currently in use at the CNS Helpdesk and we are in the process of spreading it to the rest of University Technology. Eventually the MI6 system will be used to track not only the service requests at the Helpdesk, but every technology project or service request you may haveexpanding its use throughout University Technology to track projects and other service requests.

MI6 has already had a positive impact on the CNS Helpdesk and we are confident that the system's simplified workflows, tailored specially to Drew's needs, will help to reduce error errors and improve customer service throughout University Technology. You can learn more about the MI6 system and its public face, the new Technology Support Portal, in our online guide.