The Drew University Computer Initiative offers a standard set of PC-based desktops and laptops that allows University Technology to provide a high level of support and service for the current "standard computers". Beyond that, numerous services are accessible through other types of operating system and mobile devices. In specific circumstances, the University will authorize the purchase of a Mac computer for a faculty or staff person, and any member of the Drew community may use a personally owned Mac to access a wide range of Drew's IT infrastructure. To that end, four topics have been identified for which University Technology will support Mac computers through the Helpdesk, Faculty Lab and Staff Lab.
Scope of Support
University Technology will offer support for the four topics listed below in the form of the listed documentation. Methods of accessing or utilizing Drew services other than those listed and any other functionality not explicitly mentioned in these pages are the responsibility of the customer. All procedures have been tested on University owned Macs and are known to be working as of the published date of each document. Any problems or errors that arise in following these directions most likely indicate operating system or configuration issues specific to the customer's computer and should be referred to an Apple store or similar resource.
These pages describe
This page is to clarify and explain services offered by University Technology for Mac users at Drew
The computing environment at Drew exists to serve and support all functions of the University, and is available to all members of the Drew community. Computing is optimized for Drew-issued computers, desktops and laptops, which are serviced in-house by CNS. CNS is able to offer a very high level of service for Drew-issued computers because the environment is designed specifically to support these machines. This means that any machines outside of the system for which the computing environment was designed cannot be supported in the same way.
This page describes what University Technology is able to offer to Mac users on campus.
1.Assistance getting connected to the wireless network
:
- Connecting a Mac to Drew Network Drives on campus
- Connecting a Mac to Drew's Wireless Network
- Connecting a Mac Laptop to a Projector
- Drew Software Available For the Mac
Accessing Support
For help with the listed procedures insofar as the scope of support detailed above allowsThe information on the linked page above comes from our Drew Online Network User Training (for students). If it does not assist you in getting onto the wireless network, or if you require more help, please contact the appropriate place as follows:
- Drew Community: CNS Helpdesk (BC basement, x3205)
- Faculty and Staff: ITS Faculty/Staff Lab (Brothers Colllege College 11, x3942)
- Students: ITS Student Technology Education Lab (BC 6, x3003)
2. Connecting to Drew Network Drives on campus (wired)
Corrections or Additional Information
If you believe there are errors in or additional information needed for the listed documentation, please email its@drew.edu.4. Connecting a Mac laptop to a projector