...
With
...
the
...
impending
...
ERP
...
project,
...
it
...
seemed
...
best
...
to
...
begin
...
to
...
formalize
...
a
...
methodology
...
for
...
dealing
...
with
...
project
...
requests,
...
programming
...
or
...
development
...
based.
...
To
...
that
...
end
...
I
...
have
...
made
...
a
...
first
...
attempt
...
at
...
diagramming
...
out
...
a
...
methodology
...
that
...
would
...
best
...
serve
...
us
...
to
...
implement
...
projects
...
and
...
enhancements
...
in
...
an
...
agile,
...
efficient
...
manner.
...
The
...
diagram
...
is
...
just
...
a
...
first
...
draft,
...
and
...
I
...
welcome
...
feedback
...
on
...
it.
...
The major business process principles implemented in the diagram are:
- Providing a triage system to speed along simple requests.
- Empowering all staff to make critical decisions about elements such as triage.
- Reducing the incidents of review to encourage high quality work on the first pass.
- Centering the work within functional groups or roles, not specific individuals.
- Incorporating modern Agile Development Techniques into the process design.
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