...
With
...
the
...
impending
...
ERP
...
project,
...
it
...
seemed
...
best
...
to
...
begin
...
to
...
formalize
...
a
...
methodology
...
for
...
dealing
...
with
...
project
...
requests,
...
programming
...
or
...
development
...
based.
...
To
...
that
...
end
...
I
...
have
...
made
...
a
...
first
...
attempt
...
at
...
diagramming
...
out
...
a
...
methodology
...
that
...
would
...
best
...
serve
...
us
...
to
...
implement
...
projects
...
and
...
enhancements
...
in
...
an
...
agile,
...
efficient
...
manner.
...
The
...
diagram
...
is
...
just
...
a
...
first
...
draft,
...
and
...
I
...
welcome
...
feedback
...
on
...
it.
...
The
...
major
...
business
...
process
...
principles
...
implemented
...
in
...
the
...
diagram
...
are:
...
- Providing
...
- a
...
- triage
...
- system
...
- to
...
- speed
...
- along
...
- simple
...
- requests.
...
- Empowering
...
- all
...
- staff
...
- to
...
- make
...
- critical
...
- decisions
...
- about
...
- elements
...
- such
...
- as
...
- triage.
...
- Reducing
...
- the
...
- incidents
...
- of
...
- review
...
- to
...
- encourage
...
- high
...
- quality
...
- work
...
- on
...
- the
...
- first
...
- pass.
...
- Centering
...
- the
...
- work
...
- within
...
- functional
...
- groups
...
- or
...
- roles,
...
- not
...
- specific
...
- individuals.
...
- Incorporating
...
- modern
...
- Agile
...
- Development
...
- Techniques
...
- into
...
- the
...
- process
...
- design.
...
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