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Students will only have access to the Technology Request Portal for now; faculty, staff, and non-Drew employees can follow the link labeled "Help Center" to see a page like the one below page, with buttons for both the Technology and Finance Request Portalsportal and other support portals in use at the University.
Technology Request Portal
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Use the "Back to results" link to refine your search, check other support articles, or to log a ticket (in the language of the software we use, "Raise a request").
Finance Request Portal
You will see the different types of requests you can submit to the Finance team on this page. You can use the Search box to reduce the list of options.
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Please know that the current Finance team is not using their request portal for new tickets. The portal is still visible as the team works through open tickets, which still need to be visible to the wider Drew community. |
Raise a Request
Click on the most appropriate ticket type either in the search results or in the proper category on the front page of the portal.
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Click Create to submit the request.
Finding and Updating Your Requests
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Immediately after you log a support request, that request's page will load.
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- Technology Request Portal: https://help.drew.edu/jirasd/servicedesk/customer/portal/1
- Finance Request Portal: https://help.drew.edu/jirasd/servicedesk/customer/portal/39
Please ignore any prompts from Service Desk/R0B0SQRL/Jira/Atlassian to reset your password. This system relies on your Drew account, so resetting through Atlassian is disabled.
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We hope that you enjoy using this ticketing system as much as we do.
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Reviewed December 20July 26, 20232024