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Reporting a Problem or Requesting Services
Please contact us if you are moving so that we can be sure your phone will work.
You can fill out the Technology Feeds form or contact the Service Center via any of the methods listed below.
Please reach out to the Service Center to report a problem or request a service. Problems may include an issue with a phone or a voice mailbox. Services may include requests to move a phone line from one location to another, add a line to a phone, or modify phone features.
Requests for new hires or changes in technology needs due to a change in position can be submitted by filling out the Technology Needs form, found at tinyurl.com/UTNewHire.
Old (Intecom) Phone System
Are you still using the old phone system? Your phone will be tan in color. If so, please check here for instructions.
Placing a Call/Fax – Dialing Sequence
Dial the 4 digit extension. Use the Directory button to look someone up if you do not know their extension.
Calling local or long distance numbers
Dial 9 + 1 + 10 digit number.
Calling international numbers
Dial 9 + 011 + Country Code + Phone Number + the # key*. After the beep, dial your authorization code.
Sending a Fax
*Entering the # key is optional for most phone calls (though it is typically necessary when using a fax machine), it just speeds up the process a bit. Because international calls have variable lengths, the phone system does not “know” when you are finished dialing an international number and therefore will wait for several seconds after you've finished dialing before issuing the beep for the authorization code. Entering # tells the phone switch that you've finished dialing and forces it to prompt for an authorization code immediately.
Mitel IP485g Phone User Guide
The best way to get to know your phone is to play with it. Please look over the User Guide (PDF) for more information about the features available with the IP485g model phones.
Please note: Some of these features have not been tested yet. After the deployment of the new phones is complete and we are no longer reliant on the legacy phone system, we will take a closer look at these additional features. We appreciate your patience in the meantime!
Checking Your Voicemail
A blinking red light in the upper right corner of your phone and the icon at the top of your phone’s display screen indicate that you have unheard voicemail messages.
After setting up your voicemail, you an access your messages using either of the following methods:
For a short time, you can access messages on the old phone system by dialing x3131 and logging in using your former voicemail password.
Call Appearance Buttons
Your phone features eight call appearance buttons that show incoming, active, or held calls. These buttons can also be programmed to speed dial a number or perform one-button call functions. For more information about these features and how to use them, please see the User Guide.
To answer a call using the speakerphone, press the speaker button.
You can also configure your automatic off-hook preference to use the speaker. Please see the User Guide.
One common use of call forwarding is to forward your phone to voicemail (x4933) so as not to be disturbed by incoming calls. Callers will get your voicemail box without the phone ringing four times first. There will be a single abbreviated ring on your phone to alert you that a call has been forwarded. Please refer to Availability States on Mitel Phones or to the User Guide.
Another common option is to forward your phone to your cell phone.
Transferring a Call
To do a blind transfer (without the other party first answering your call):
To do a consultative transfer (where you talk to the other party before completing the transfer):
To transfer a call to someone's voicemail:
Call Conferencing allows you to join in a telephone conversation with more than two parties.
To make a conference call:
You can use the Directory to quickly look up and dial a person's extensions.