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Please log in to drew.edu/duo using your preferred authentication method (Duo push, phone call, passcode) and look for the big grey box. If you received an email saying your device password is going to expire, click the "Generate new device password" button to reset the password before entering it into your new device. Check out Device Passwords for more information. |
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If you have a new phone, you will need to re-activate the Duo Mobile app. Please follow the directions at Duo Support: Managing Your Devices. |
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Enrollment
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Am I required to enroll in Duo Two-Factor Authentication?Drew University requires all faculty, staff, and contractors with uLogin accounts |
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to enroll in the system in order to protect the sensitive University records that employees have access to as part of the course of their work. Please review |
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for more information. Students are not required to be enrolled in the system, although are welcome to do so if they choose. Student Employees may be required to enroll depending on the nature of their work and the electronic records they have access to. What is the schedule for mandatory faculty and staff enrollment?As of March 7, 2014, all faculty, staff and contractors who were not enrolled in the system had their uLogin accounts disabled. If this applies to you, please contact the UT Service Center at 973-408-4357 to discuss your options. New employees and contractors must enroll in the |
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system within two weeks |
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after their official start date at Drew. Completing Self-Service EnrollmentIt's easy to enroll yourself in Duo Two-Factor Authentication using our self-service pages. After logging in, Duo Security will walk you through the steps to enroll one or more phone numbers into the system. We recommend enrolling multiple phones, such as your mobile phone and office landline. If you are enrolling multiple phones, enroll your primary cell phone first. Go to |
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the self-service enrollment site to get started with the process |
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or learn more about the multiple methods Duo supports for logging in. To learn more about the enrollment process, read |
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the Enrollment Guide on Duo Security's web site. Please keep in mind that, when enrolling devices/landlines yourself, you will need to have the first one at hand to verify ownership. Also, pay attention to the order in which you add phone numbers, as this will affect how you can log in later. What if I do not have a cell phone?No phone? No problem. Duo supports multiple methods for logging in. If you do not have a cell phone, you may obtain |
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a YubiKey |
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from University Technology. Tokens are distributed freely to faculty and staff who need to enroll in the two-factor authentication service. Please come to the University Technology Helpdesk with a photo ID to obtain a token. Please note that replacements for damaged or malfunctioning tokens will be provided for free. A $50 charge will apply to replace a missing token. |
Using Your Account After Enrollment
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Syncing Your Drew Email to Your Phone, Tablet, or Other Programs
Please refer to our instructions for Connecting Your Mobile Devices to Google Apps or How to Set Up Your Drew Gmail Account in an Email Client for more information on initial set up with these programs.
For applications that After enrolling in Duo you will need to take additional steps if you currently synchronize your Drew University email and calendar with your smartphone or tablet, or use other email and calendar software such as Microsoft Outlook, Apple Mail, or Thunderbird. At present, these applications do not support two-factor authentication. Therefore, once you have activated Duo, we generate a you will need to use a new password generated specifically for use with these services known as your device password. Your device password is automatically managed by the system and will be changed for you every 90 days. Device Passwords are not necessary for accessing your Drew Google account via a web browser.
When setting up your phone or tablet to connect to Drew email, please consult our instructions. However, instead of entering your normal uLogin Password, enter your Device Password instead.
If your phone is already set up properly, you should be prompted that your password is incorrect. Enter the Device Password instead of your uLogin password.
If you are not prompted for a new password, or your phone returns an error either about the password or syncing, try restarting your phone.
Obtaining your Device Password
You may obtain your current Device Password at any time by visiting the self-service site (drew.edu/duo). For security reasons, you will be prompted to perform two-factor authentication again even if you have already logged into uLogin. Information about your device password is displayed towards the bottom of the page:
We recommend selecting Enable Notifications so that you will receive an email automatically when your device password is about to expire and when it has been changed automatically (in the image above, this selection was already made, so the box reads Disable Notifications).
What happens when my device password expires?
When your device password expires, the system will generate a new one for you. If you have selected Enable Notifications, the system will send you an email several days before the device password expires and after it has been changed. Once your device password has changed, your smartphone, tablet, or other email software will stop receiving new email and calendar updates. Most phones will automatically prompt you for the new password. Simply visit the self-service site to obtain your new password and enter it into your device. Your device should start sending and receiving email and calendar updates normally. More information can be found here: Changing Your Device Password
If you are not prompted for your password, try restarting your phone. You can also search for information about changing the password on your device at your service provider's site (for example, at http://www.apple.com/support/ or http://www.verizonwireless.com/support/).
I am planning to go on a trip. How do I ensure that my phone's email service is not interrupted due to my device password changing?
We cannot extend the 90 day deadline for device password changes. However, you can reset your device password early to ensure uninterrupted service while you are away. Before your trip, simply visit the self-service site to check when your device password expires. If it will expire during your trip, click Generate a new device password to expire your current password immediately and generate a new one. This new password will expire in 90 days. Enter the new password into your phone and you will be able to enjoy uninterrupted service while you are away. You can read more about Device Passwords here.
Frequently Asked Questions and Common Issues
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