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You will need:
- Your new phone - SAME PHONE NUMBER
- A computer
On your phone:
Install Duo Mobile from your app store/play store if it isn’t installed from a backup
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- To learn more about using self-service to manage your devices, please see Duo's help page.
- If you are working on an IOS device, you need to allow the Duo Mobile app to access your camera. If you've already said no:
- Go to "Settings" (for your phone)
- Scroll down the left to the list of apps and select "Duo Mobile"
- On the right, select "Privacy"
- Make sure the toggle for the Camera is on
- To install the Duo Mobile app on your mobile device:
- Apple: appstore.com/apps/duomobile (Open in App Store)
- Android: https://play.google.com/store/apps/details?id=com.duosecurity.duomobile (Complete action using Play Store)
- Other: search "duo mobile"
Reviewed April 10November 4, 2024