These are some technology-specific questions-and-answers for working from home.
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See also:
- Drew University Coronavirus Disease 2019 (COVID-19) resource site
- Coronavirus Response Resources and Information (from the CLA and Caspersen Dean's Office)
- Connectivity Challenges
- Access to Files and Programs When Not Joined to the Drew Network
- For Faculty: Remote Instruction Resources Moodle course
- Working Remotely
What do I need to work remotely?
- A computer
- Internet service
- Power
- Your Drew login credentials (username and password)
- If you have separate credentials for additional services (ex, PyraMED), be sure you know these as well.
- Everyone enrolled in Duo
- also needs their Duo approval method (For most people, this is their personal cell phone or a University-provided token.)
- If you will be asked to participate in video calls, you may need a video camera (webcam) and/or microphone that work with your computer (or a level of comfort using your cell phone with the chosen platform)
This list focuses on the technology needs. OWL Labs includes a monitor, headset, keyboard, mouse, desk, chair, lighting and a surge protector in their equipment list. Many articles have been published with recommendations for setting up an office space at home - away from your bedroom is one common suggestion - so that you can work efficiently and comfortably. Here is one home office setup list from OWL Labs.
Quick Links
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Google: Gmail, Drive, Calendar
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Google Calendar gives you an option to add video conference (Hangouts) to a calendar event (if doing this, remember that you will need to be set up with a video camera and microphone - your mobile phone may work). At Drew, most people are more comfortable with Zoom for video conferences.
Network drives (MyFiles)
- Link: myfiles.drew.edu
- Instructions: MyFiles
Use this service to reach your personal F: drive or any department drives you have access to (listed in either O: or G:)
Note, if there is any sensitive information contained in the files, please use CloudPC instead.
Tip: Working within CloudPC allows you to access and edit network drive files without the need to download and upload through MyFiles. See Working With Network Drive Files in CloudPC for more information.
Tip: If you download files to work on at home, remember to periodically periodically upload those files back back to the network drive you got it from, so the network drive has a current copy. Tip: Working within CloudPC allows you to access and edit network drive files without the need to download and upload through MyFiles.
CloudPC
- Link: cloudpc.drew.edu
- Instructions: Using CloudPC
- Working With Network Drive Files in CloudPC
There are many software services available in CloudPC, including the Office suite.
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For classes that are meeting remotely, Moodle will be a central location for important information about classes.
Information about using Moodle can be found at Moodle Resources at Drew.
Faculty should also check out the Remote Instruction Resources Moodle course.
Phone Calls
Your Drew Phone
See “Drew Virtual Time Scenario” for steps on setting up your phone while you are away with the University's recommended message
Any voicemails received to your personal extension should also generate an email to your Drew address with a wav file recording of the message
If you have not been receiving these emails, please email helpdesk@drew.edu from your Drew address - identify your extension
To call and check your voicemail, dial 973-408-4933
Placing calls
Calling others from your home or cell phone may result in your number not being recognized and allowed to go to voicemail. Consider using email for most communications, or see below.
If there is concern about protecting your personal phone number when making a business call, consider dialing *67 followed by the number. This will hide caller ID for the phone call (but must be repeated every time you wish to hide your number).
Alternatives
In a situation where email is simply not adequate, consider the following alternatives.
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New to video meetings? Take a look at these etiquette tips from OWL Labs, or these recommendations for screen-sharing prep from or general video conferencing tips from How-To Geek.
Chat
We recommend Google Chat, a Google service available in your Drew Google account, for speaking with your colleagues while working remotely.
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Please email helpdesk@drew.edu from an email account that is currently on file with Drew explaining the situation and requesting assistance. Be sure to provide as much detail as possible to reduce the need for back and forth questioning.
Clocking In to ADP
You will be able to clock in and clock out of ADP (https://workforcenow.adp.com/) when you log in to the system from your laptop/computer.
You will not be able to login via the Mobile App.
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