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Finding Technology Help on Campus
Instructional Technology Center, Vivian A. Bull Academic Commons, Library room 110, 9:00 am - 5:00 pm weekdays (walk-ins welcome)

See what workshops are being offered

Passwords and Logging In - How to reset your password, password requirements, and tips on keeping your password secure

Microsoft Office Home Use Program (Faculty and staff ONLY – you must be logged in to view)

Duo Security and Two-Factor Authentication

• Self-Service and Enrollment Site: drew.edu/duo (to enroll, find your device password, or manage devices)
• Duo Support Issues
• uLogin, Your Way!
• Using a YubiKey to log in

Online Programs:

• Accessing Banner Environments
• Setting up Internet Explorer for Banner Document Management
• Enterprise and Administrative Systems (Student, Financial Aid, Finance, HR/Payroll, etc.): ellucian Documentation Library (you must be logged in to view)
• Moodle: A Faculty Guide
• WordPress: Drew University WordPress Editing and Style Guide

Drew University is officially a Google campus as of 5/31/2013.

Anti-Virus/Anti-Spyware:

• Virus Troubleshooting

Operating systems:

• Windows 7
  • Installing Service Pack 1
• Windows 8
• Mac OS X

Office applications:

• Microsoft Office
  For more information on using Microsoft office, visit Microsoft's support site. If you need more personalized training, call 973-408-4357 to make an appointment.

• Thesis and Dissertation Formatting

• Guidelines for Posters
  • Creating a Poster in PowerPoint

• help.drew.edu - Learn about Drew's Issue Management System and the Technology Support Portal
• Drew 360 - Information about the University-wide Enterprise Resource Planning (ERP) system.
• PDF-XChange Editor

Guide to Mac OS X Operating System

Macs at Drew

• Connecting a Mac to Drew Network Drives on campus

Drew User Passwords and Keychain Behavior

Faculty and Staff Mac Support

Start Here: Find Technology Help at Drew or check our Frequently Asked Questions

Microsoft Office and F-Secure for Students

Student Quick Reference page: links for TreeHouse, Moodle, and Network Drives, among other things

Drew-recommended laptops: Please register your recommended laptops to receive premium support (you must be logged in)

Passwords and Logging In: how to reset your password, password requirements, and tips on keeping your password secure

Proxy Access: how to give permission for someone else to view your records in TreeHouse.

Thesis and Dissertation Formatting

Introduction to Moodle for Students

CloudPC - Software Access from Anywhere

Guidelines for Posters

Social Media: A Student's Guide to what the world already knows about you, and how it can directly affect your future employment.

Web Pages for Student Groups:

U-KNOW: The University Knowledge Platform

Moodle:

• Faculty Guide to Moodle
• Introduction to Moodle for Students

Access to Files While Off-Campus (Remote Access) - A quick guide to network file and program access when you're not plugged in to the Drew network

• CloudPC - Software Access from Anywhere
• MyFilesSecure FTP access

WordPress: Drew University WordPress Editing and Style Guide

• Passwords and Logging in
• Two-Factor Authentication with Duo Security
• Sharing files (Trustee Rights on Drew Network Drives)
• Sharing files (Google Drive)
• What do I need to run my application?

Network drives:
Drew provides storage and collaboration space in drives automatically populated for computers logged in to the campus network.

• For more information about the drives available, please see My Network Drives
• For more information about accessing these drives when off-campus or not logged in to the network, please see MyFiles
• For more information about accessing these drives when on-campus using a Mac, please see Connecting a Mac to Drew Network Drives on campus
• For more information about accessing these drives when on-campus using a Windows computer, please see Connecting a Windows computer to Drew Network Drives on campus

Wireless networking:

• Using wireless at Drew
• Wireless Guest Access Policy