...
Concurrently with the customer learning about Business Events/Use Cases and User Stories, the requirements analyst should be taking the answers to questions from the initial contact and preparing the Interview Guide. This document will be sent to the customer at least three business days BEFORE the scheduled interview to allow the customer to prepare answers and have any materials (forms, examples) on hand.
Purpose Statement
Every Interview Guide interview guide should begin with an overall statement of purpose for the interview. This purpose statement is to ensure that the interview has a clear overall goal. It should also be used during the interview to ensure the interview stays on topic and doesn’t veer off into another discussion. Should there be a significant discovery of new functionality or problem areas, additional interviews can be scheduled. The purpose statement should generally be phrased as:
...