With the impending ERP project, it seemed best to begin to formalize a methodology for dealing with project requests, programming or development based. To that end I have made a first attempt at diagramming out a methodology that would best serve us to implement projects and enhancements in an agile, efficient manner. The diagram is just a first draft, and I welcome feedback on it.
The major business process principles implemented in the diagram are:
- Providing a triage system to speed along simple requests.
- Empowering all staff to make critical decisions about elements such as triage.
- Reducing the incidents of review to encourage high quality work on the first pass.
- Centering the work within functional groups or roles, not specific individuals.
- Incorporating modern Agile Development Techniques into the process design.