If you have forgotten your password, you have three options:
If you have not set up Security Questions or do not remember your answers, you can call the University Technology Service Center. You will be asked to provide the alternate email address you have set up with the University. If the alternate email you provide matches the system's information, we will reset your password for you and send the temporary password to that alternate email address.
If your alternate email address does not match the system's information, you will have to contact the Registrar (students and alumni) or Human Resources to change your alternate email address. Once that is done, you can again contact the Service Center for your password change.
If you have not set up Security Questions or do not remember your answers, you can visit the University Technology Helpdesk with a photo ID. We will reset your password for you and give you a temporary password, which you can change here on one of our computers.
If you are having trouble logging in after enrolling in Duo Security, please stop trying! Take a moment to review your other options (see below).
Please review the documentation about using alternate login methods: Using Duo Security options to select another login method
If you prefer, there are also videos available so you can see these options in action.
If you are a new Fac/Staff member you are required to enroll in Duo Security, if you do not, your account will be locked.