If you have enabled Duo Restore, you should follow the instructions to Restore your account found here. |
I need to re-activate Duo Mobile. If you have a new phone (or have done a factory reset on an existing phone) and have kept your phone number, you will need to re-activate the Duo Mobile app. Your options here depend on what devices you have on your account. If you cannot log in to your account using an alternate means, you will need to reach out to the UT Helpdesk for identity verification and assistance.
(Please click here if you would like to print a copy of this document for your office!)
You will need:
On your phone:
Install Duo Mobile from your app store/play store if it isn’t installed from a backup
On your computer:
Follow one of these two methods to get your phone reactivated.
<iframe src="https://scribehow.com/embed/Method_1_of_setting_Duo_up_on_a_new_device__04G47_tLTzGGRYDnVb5Ufg" width="640" height="640" allowfullscreen frameborder="0"></iframe> |
<iframe src="https://scribehow.com/embed/Method_2_of_setting_Duo_up_on_a_new_phone__18gLzSgNSfCWR1EqcSvp4g" width="640" height="640" allowfullscreen frameborder="0"></iframe> |
Remember to restart your phone every so often so the push notifications continue to work.
Reviewed November 4, 2024