A blinking red light in the upper right corner of your phone and the icon at the top of your phone’s display screen indicate that you have unheard voicemail messages.
You can access your voicemail messages using either of the following methods:
Instructions for using both methods can be found below.
Visual | Calling | |
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Record name | No | Yes |
Record greeting | No | Yes |
Set password | No | Yes |
Change call handling | Yes | No |
Record call handling messages | No | Yes |
Listen to messages | Yes | Yes |
Listen to deleted messages | No | Yes |
Delete messages | Yes | Yes |
Return call | Yes | Yes |
Forward a message | No | Yes |
Select/skip messages | Yes | No |
Details | Yes | Yes |
To perform the following tasks, you will need to Press the Voicemail button (bottom right of phone), and then press the Call VM soft key (bottom button along the screen). First, you will need to change your password. To log in, use the initial voicemail password provided to you (usually via email), then follow these steps. 1. Log in to voicemail. 2. From the voicemail Main Menu, press 7 to access mailbox options. 3. Press 2. 4. Enter your new password, and press #. 5. Do one of the following:
Next, record your name following these steps: 1. Log in to voicemail. 2. From the voicemail Main Menu, press 7 to access mailbox options. 3. Press 6. 4. Record your name, and then press #. 5. Choose one of the following options:
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Listen to and manage your voicemail messages by following audio prompts. You can log in to the voicemail system from your phone, another extension or from an external phone. Logging in to Voicemail from Your Phone1. Do one of the following:
Your phone dials the ShoreTel voicemail system. 2. At the audio prompt, enter your password, and then press #. Logging in to Voicemail from Another Extension1. Do one of the following:
2. At the password prompt, press # and then enter your extension. 3. Enter your password, and then press #. Logging in to Voicemail from an External Phone1. Dial (973)408-4933 2. At the prompt, press # and then dial your extension. 3. Enter your password, and then press #. Listening to Voicemail Messages |
Deleting Messages in Visual Voicemail
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This greeting will replace the Mitel voicemail greeting that plays the recording of your name. It
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To perform the following tasks, you will need to Press the Voicemail button, and then press the Call VM soft key. Setting Your Password
Changing Your Call Handling Mode Call handling modes lets you specify your status and determine how inbound calls are handled. You can record distinct greetings and specify different call forwarding options for each mode. To change your call handling mode:
Listening to Your Deleted MessagesAs a safeguard against accidental deletion of messages, the voicemail system retains deleted messages for a few hours.
Removing Deleted Messages
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Reviewed June 5, 2023