While employees were working remotely, we suggested forwarding our phones. The suggestions can no longer be as straightforward due to the breadth of working situations, but you should check - and routinely review - how your phone is set up (will it ring? what does your voicemail greeting say?).
Set your desk phone to AvailablePlease note: These instructions assume your Available state is still set to the default configuration and that you are sitting at your phone.
If you wish to change your availability state from a different phone or make other changes, please continue reading below the box. Update your Voicemail GreetingEspecially if you will only be on campus some days during the week, you will want your voicemail greeting (the message that plays when someone is directed to your voicemail) to reflect this.
Delete VoicemailsAlthough you receive voicemail recordings in your email, they continue to live in your voicemail storage until you choose to delete them. Once you hit 60 messages, you will no longer be able to receive voicemail messages. Follow the directions at Deleting Mitel Voicemail Messages to delete messages. |
One of the features of the Mitel phone is availability states, which allow you to do things like send a call straight to voicemail when you are on vacation.
From the Mitel Connect IP485g User Guide:
You can set six distinct availability states for your extension. These availability states can be configured with various options to forward incoming calls to another number or send them to voicemail. Using the voicemail system, you can also record a different personal greeting for each availability state.
By using your phone’s interface, you can configure options for each availability state, such as call forwarding destinations, number of rings, and simultaneous ring.
The availability states are as follows:
Soft key: Our directions refer routinely to soft keys. These are the 5 thin black buttons under your phone's screen. Their function changes depending on the state of your phone (if you're making a call, checking your voicemail, etc). |
The default for all of the Availability States is to forward to voicemail (7101 for forwarding; note that you would call 4933 if trying to retrieve voicemail from off-campus). If you wish to change that default behavior for a particular state, follow these steps.
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Example: Going on Vacation for a Week
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To Change Current Availability StateFrom your desk phone
From another phone
Reviewed 5/31/23 |