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Announcing a New Phone System: Crexendo at Drew

The Technology team is deploying a new phone system to replace our current Mitel system, which has reached the end of its supported lifetime. This will be happening in September 2026. 

This page will continue to be your landing page for information about both the Mitel system and the Crexendo system during this transition period.

As we work through the implementation of the new phone system, you will see parts of this page changing. Please be patient as we update everything.

Replacing the Mitel IP485G with a Yealink T33G

Don't worry, we won't ask you to remember those phone models.

Please click on the thumbnail below to view it larger, or see the PDF at https://drive.google.com/file/d/1Vz9wfb3ZPyNLPZJvly-8-TorXS6lXHge/view?usp=sharing.

Crexendo Welcome Emails

Crexendo gives us the option of managing some features of our Drew phones via an online portal. For the most part, you will only visit this portal when first setting up your account. 

You will receive an email from no-reply@crexendovip.com titled "Your new phone system account".

This email tells you the login name for the portal, which extension you are assigned, and provides a link to "Complete Setup" on the portal.

Follow that link (within 48 hours of receipt) to login with the "Login" provided (your extension @ DrewU) and set a password. This password should be different from your Drew uLogin password. You will also set your voicemail PIN during this setup process.

Reach out to the Helpdesk team if you have difficulty setting up your account or your setup link expires.

Crexendo VIP Web Phone

What is the Crexendo VIP Web Phone?

The VIP Web Phone turns your computer into a phone. Using a web browser, you can make and receive calls using your Crexendo extension without needing to use your physical desk phone.

How do I access the Web Phone?

You can access the web phone directly using the link below once you have logged in with your Crexendo username, which should be your “Extension” @DrewU, and the password you created.

https://portal.crexendovip.com/webphone

Please note: If you are already logged in to the web phone, you will get a message that reads "CrexendoWebphone Device already registered: DEVICE_ALREADY_REGISTERED_MESSAGE". Click Continue if you do not know where you are logged in. Be careful of this for shared (departmental) phones.

What do I need to use the Web Phone?

For the best experience, you should have:

  • A computer with an internet connection
  • A current, updated web browser
  • A microphone and speakers, or preferably a headset
  • Your Crexendo VIP username and password

A USB or Bluetooth headset is recommended if you plan to make calls from your computer regularly.


For More Information

See the DREW UNIVERSITY Crexendo VIP Phone System Frequently Asked Questions or visit the Crexendo VIP User Training website.

This video provides a complete walkthrough as well: How to Use the Crexendo Web Phone (10 minutes)

 

Crexendo VIP Portal

You will be pointed to this portal when you first set up your account (See "Crexendo Welcome Emails" above).

The portal is used for things like setting up your voicemail.

Crexendo Voicemail

Setting up Voicemail Options

The voicemail greeting defaults to "Hello, (name) is unavailable. Please leave a message." If you wish to change this, you can follow the directions below.

Desk Phone

  1. Press the Voicemail button. On the majority of our phones, it is an envelope icon.
  2. When prompted, enter your voicemail PIN and press #.
    1. If you have not set a voicemail PIN, you can do so at the online portal.
  3. Press 6 to change greeting (the message that plays when someone hits your voice mailbox).
    1. 1 Record Greetings
    2. 2 Review Greetings
    3. 3 Select Greetings
    4. #Return to Main Menu


Crexendo provides the following graphics for navigating the voicemail menu at https://www.crexendo.help/en_US/crexendo-user-training/crexendo-guidebook-for-managers-template-copy-309.


Online Portal

  1. Visit https://portal.crexendovip.com/portal/home.
  2. Log in (remember, this is not your Drew username and password).
  3. Click "Messages" along the top (the envelope icon).
  4. Click "Settings" tab.
    1. Yes, there is a Chat option. This feature is not supported, so you can ignore it.
  5. Scroll down to "Greetings".
  6. Click on the Manage button. It looks like this:
  7. Click "Add Greeting".
  8. Make a choice of how you want to make the voicemail greeting. Additional fields pop open for each choice.
    1. Text-To-Speech: Allows you to type what you want the message to say, what language it is read in (US English, UK English, or Spanish), and what voice you want to read it. You have to type in text for the voice play button to work. Click Save when done.
    2. Upload: Asks you to name the greeting and Browse your computer for the recording you want to use. Click Save when done.
    3. Record: Asks you to name the greeting and enter the extension you want called so that you can record it in your own voice. Click Call when ready.
  9. Click Done to return to the Voicemail Settings.
  10. Make sure to choose the Greeting you want used in the drop down menu.
  11. Click Save at the bottom of the page.

You can also follow directions much like those above to record your name.

See also https://www.crexendo.help/en_US/crexendo-user-training/crexendo-guidebook-for-managers-template-copy-8#voicemail-12.

For More Information

See the DREW UNIVERSITY Crexendo VIP Phone System Frequently Asked Questions or visit the Crexendo VIP User Training website.

This video provides a complete walkthrough as well: How to Use the Crexendo Web Phone (10 minutes)

Checking Voicemail

Desk Phone

  1. Press the Voicemail button. On the majority of our phones, it is an envelope icon.
  2. When prompted, enter your voicemail PIN and press #.
    1. If you have not set a voicemail PIN, you can do so at the online portal.
  3. The system will announce how many new and saved messages you have. 
  4. Press 1 to listen to your new messages.
    1. 1 Save
    2. 2 Repeat
    3. 4 Delete
    4. 5 Next
    5. 7 Repeat
    6. 8 Pause/Play
    7. ## to return to Main Menu

Web Phone

  1. Visit https://portal.crexendovip.com/webphone.
  2. Log in (remember, this is not your Drew username and password).
  3. Click "VOICEMAIL" along the left menu
  4. Click on a message to listen to it.
  5. Use the phone (Call), arrow (Forward), or trash can (Delete) to interact with the message.

A Different Phone

(Such as a cell phone or checking a departmental extension voicemail from the phone on your desk)

  1. Call 973-408-4933.
  2. When prompted to enter your account number, enter the 4 digit extension whose voicemail you wish to log in to.
    1. If prompted to enter your account number again, we're sorry, but please enter the 4 digit extension whose voicemail you wish to log in to again.
  3. When prompted, enter the voicemail PIN you set followed by the pound (#) sign. 
  4. The system will announce how many new and saved messages you have. 
  5. Press 1 to listen to your new messages.
    1. 1 Save
    2. 2 Repeat
    3. 4 Delete
    4. 5 Next
    5. 7 Repeat
    6. 8 Pause/Play
    7. ## to return to Main Menu
  6. You can just hang up when you are finished!


For More Information

See the DREW UNIVERSITY Crexendo VIP Phone System Frequently Asked Questions or visit the Crexendo VIP User Training website.

This video provides a complete walkthrough as well: How to Use the Crexendo Web Phone (10 minutes)

Add a Speed Dial

  1. Visit https://portal.crexendovip.com/portal/home.
  2. Log in (remember, this is not your Drew username and password).
  3. Click "Phones" (the phone icon) along the top.
  4. Hover over the Yealink phone line and click the SNAPbuilder button (settings gear icon).
  5. Click Yes.
  6. Click in Line 3 or later, and in the first drop down, choose Speed Dial.
  7. Enter the phone number in the Number field.
  8. Enter a Custom Label if desired.
  9. Click the arrow next to Save at the bottom and choose "Save and resync".

Basic Troubleshooting

To reboot your phone, press the Menu soft key. Then dial 68. You will be prompted to reboot the phone. Press the OK soft key to reboot the phone.


Reporting a Problem or Requesting Services

Please contact us if you are moving so that we can be sure your phone will work.

You can fill out the Technology Needs form or contact the Service Center via any of the methods listed below.

Please reach out to the Technology Helpdesk to report a problem or request a change. This may include an issue with a phone or a voice mailbox, or requests to update a phone line's emergency 911 location, add a line to a phone, or modify phone features.

Requests for new hires or changes in technology needs due to a change in position should be submitted by filling out the Technology Needs form, found at tinyurl.com/UTNewHire.


Mitel Information

Please return any Mitel/ShoreTel phones to the box most convenient for you. Locations across campus include:

  • 12 Campus Drive - Lobby

  • Brothers College - Dean’s Office Rooms 107-108

  • Davies House - Kitchen

  • Dorothy Young - Theater Wing, Room 132 (the office, not the lounge)

  • Ehinger Center - Student Engagement Office

  • Hall of Sciences - Floor 2 mail room

  • Holloway Annex - Health Services main office

  • Mead Hall - Second Floor

  • Pepin Services Center - Facilities main office

  • Rose Memorial Library - Former Helpdesk counter

  • S. W. Bowne Hall - Room 197 (Lounge)

  • Seminary Hall - Maxine Beach Suite, Room 102

  • Simon Forum - Athletics Office

  • Sitterly House - Lounge

  • Sycamore Cottage - Front Lobby

  • Tilghman House - Lobby

  • Wesley House - Reception Area

We are hoping to be finished collecting phones and boxes by the September 25, 2026. 


Reviewed 9/17/26