Moodle Resources at Drew

Moodle Status (Moodle is currently hosted by MoodleUS, formerly Moonami; this link takes you to their status updates feed)

Common Problems and Suggested Steps

NOTE: P stands for Problem, S stands for Suggested Steps.

P: My students can’t see their course.
S: First, please double check that your course is visible to students by opening the course, clicking on the "Settings" tab just below the course title, scrolling down to "Course visibility" and setting it to "Show", then clicking the "Save and display" button at the bottom of the page.

P: I can't log in to Moodle!
S: First check https://x.com/MUS_Updates. If nothing is reported there, are you able to log in to TreeHouse or your Drew email?
If not, please email helpdesk@drew.edu with information about what is happening: what browsers have you tried? What error do you get?

P: How do I email my class?

S: Look here, Emailing a course (employees only), for instructions on emailing through Google or using Quickmail within Moodle.

P: I am getting a 500 error when logging in/logged in to Moodle.
S: Drew’s Moodle Site is hosted by a company named MoodleUS. Check their Status Page for degradations in service or outages: https://x.com/MUS_Updates. A 500 error is typically resolved in under 10 minutes.

P: My “Quick Grading” page in Moodle is taking a long time to load.
S: We recognized and worked with our Moodle host to resolve a problem with grading. If you have not cleared your browser cache and cookies, please try that; you can also try using a different browser to see if the behavior improves. 

P: My “Quick Grading” page in Moodle isn’t showing any of my students’ work.
S: Please make sure that any filters in the “View all submissions” screen are reset to default. For example, look at the Students’ first name/last name filter and make sure it says “All.”

P: I am trying to message my students using Quickmail and no one is receiving an email.
S: Please make sure to select “All in course” when composing an email.

P: I am trying to message my students from the Participant List, but it reads, “"formatnotsupported". No message went out.
S: Sending a message in Moodle from the “Participant” tab is not a reliable way to send a message. Please use either the Announcement Forum (remember, there is a 30 minute editing time-delay by default), or use “Quickmail.”

P: One of my students needs extra time on an exam.
S: Watch this tutorial about Adding a student override to a quiz.

P: My professor says the course is visible, but I cannot see it.
S: Please confirm in TreeHouse on your course schedule, or with the Registrar’s office, that you are enrolled in the course. If you are, please email helpdesk@drew.edu with the course information (name, number, section) and professor’s name.

P: It is the end of the semester and my course disappeared from Moodle!
S: Moodle has course end dates that usually line up with the last day of classes rather than the end of finals. You can still view your courses by visiting the "My Courses" section of Moodle and changing the filter to "Past".

Reviewed 7/7/26