Some of the pages in TreeHouse Self Service - including Finance budget queries and requisition entry, Student registration, and Financial Aid awards - are returning "Session Timeout" errors followed by a "CAS Logout" screen, or occasionally an HTTP Status 500 error page.
The errors are intermittent, and the University Technology team is working with Ellucian (the company behind the Self Service software) to find and implement the fix.
If you encounter this problem, please try the following:
- Use a different browser. If you are in Edge or Chrome, try Safari or Firefox.
- Use an incognito or private browsing window (found most often in the 3 dot or 3 line menu).
- Clear your browser cache and cookies.
As we hear of other actions that allow users to accomplish their goals in Self Service, we will add them here.