Some of the pages in TreeHouse Self Service - including Finance budget queries and requisition entry, Student registration, and Financial Aid awards - are returning "Session Timeout" errors followed by a "CAS Logout" screen, or occasionally an HTTP Status 500 error page. 

The University Technology and Ellucian (the company behind the Self Service software) teams implemented some configuration changes that have thus far made it through testing successfully - but only if you start in a clean browser session at selfservice.drew.edu. Right now, the TreeHouse links are still showing the session timeout errors, so they have been replaced with instructions to visit this page.

If you need to do something in TreeHouse Self Service, please follow these steps:

  1. Clear browser cache and cookies for all time/everything.
    1. As an alternative, you could use a private or incognito browsing window or use a different browser entirely and skip to step 4.
  2. Close browser.
  3. Reopen browser.
  4. Navigate to https://selfservice.drew.edu.
  5. Log in and approve Duo notification (if enrolled).
  6. Use the menu links to navigate to the section of TreeHouse Self Service that you need, be that Finance or Student, etc. 

PLEASE DO NOT LOG IN TO TREEHOUSE. USE THE MENU LINKS AT selfservice.drew.edu.


The important thing to know is that we are still seeing the session timeout messages for those who log in to TreeHouse. Even if all you do is open TreeHouse to follow the Gmail or Moodle links, you have to be sure to clear your cache or use a private/incognito browser window before visiting selfservice.drew.edu. 

If you find that you still get an error following these directions, please share details (including the steps you followed, the browser you are using, and a screenshot of the error message) in a support request logged at help.drew.edu. 

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