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P: I can't log in to Moodle!
S: First check https://status.moonami.com/. If nothing is reported there, are you able to log in to TreeHouse or your Drew email?
If not, please email helpdesk@drew.edu with information about what is happening: what browsers have you tried? What error do you get?
P: How do I email my class?
P: I am getting a 500 error when logging in/logged in to Moodle.
S: Recently, Drew’s Moodle Site has transitioned to a hosting service. Check the Moonami Status Page for degradations in service or outages: https://status.moonami.com/. A 500 error is typically resolved in under 10 minutes.
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P: I am trying to message my students using Quickmail and no one is receiving an email.
S: Please make sure to select “All in course” when composing an email.
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If the suggested steps above do not resolve your problem, please reach out using any of our support resources (help.drew.edu, helpdesk@drew.edu, 973-408-4357, 973-408-3001, ITC Chat, Virtual Helpdesk on Zoom) to request help. Please be prepared with the course number, including name and section, and the assignment details if relevant. |
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