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A limited number of Zoom licenses are available for high priority users. Instructional Technology will prioritize who receives these resources based on need and priority. In order to be considered, please fill out this form to request a Zoom license.

Is Zoom not launching meetings?

We are seeing inconsistent behavior with Zoom for some computers connecting to Zoom webpages (zoom.us) or meetings when on the Drew network. Most commonly, people who see this problem are finding that pages might load after a few minutes, or Zoom meetings might launch after a few minutes, but the time is minutes long. 

The most consistent solution we have found thus far is to make sure people are using the most recent desktop client.

To update, you have two options.

1. From the desktop client:
   1. Sign in (remember to use SSO)
   2. Click on your user icon in the top right corner
   3. Choose "Check for Updates"
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   4. Install any updates
   5. Repeat the above steps to check for additional updates until you are told "You are up to date" (15.16.0 as of this writing)
      Image Added<< Windows version
2. From an installation file:
   1. If https://zoom.us/download loads for you, you can download the latest installation file from Zoom. Run the file to install the updated Zoom desktop client. 
   2. If that page does not load, choose the appropriate file from the list in the table below based on the computer you are using.

   3. 
      

      Operating System	Download Link
      Windows	Zoom Installer Windows
      Mac	Zoom Installer Mac
      Mac, Silicon chip	Zoom Installer Mac Silicon Chip

      
      

   4. Run the downloaded installation file to install the updated Zoom desktop client. 

***For Additional Information regarding Zoom for Students please see linked document (Last Updated 3/10/20)

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