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Is Zoom not launching meetings?
09/20/23
We are seeing inconsistent behavior with Zoom for some computers connecting to Zoom webpages (zoom.us) or meetings when on the Drew network. Most commonly, people who see this problem are finding that pages might load after a few minutes, or Zoom meetings might launch after a few minutes, but the time is minutes long. getting reports from some users about connection issues when using the Web-based Zoom client on campus – the elements of the web page are extremely slow to download. We have tested all elements of our network and find no issue, and are verifying these tests with other CampusWorks engineers. We have also been working directly with Zoom to identify any possible issues on their end.
Fortunately, there is a very easy way to avoid any frustration while we work to identify and resolve this issue. Please use the Zoom application (as opposed to the website). If you do not already have it, you can find links below to download and install the Zoom applicationThe most consistent solution we have found thus far is to make sure people are using the most recent desktop client.
To update, you have two options.
- From the desktop client:
- Sign in (remember to use SSO)
- Click on your user icon in the top right corner
- Choose "Check for Updates"
- Install any updates
- Repeat the above steps to check for additional updates until you are told "You are up to date" (5.16.0 as of this writing)
<< Windows version
- From an installation file:
- If https://zoom.us/download loads for you, you can download the latest installation file from Zoom. Run the file to install the updated Zoom desktop client.
- If that page does not load, choose the appropriate file from the list in the table below based on the computer you are using.
Operating System Download Link Windows Zoom Installer Windows Mac Zoom Installer Mac Mac , Silicon chipcomputers with Apple silicon Zoom Installer Mac Silicon Chip - Run the downloaded installation file to install the updated Zoom desktop client.
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