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Technology help is offered by phone at the Service Center. Students can receive assistance in using technology at the STEL and assistance with technology repair at the Helpdesk.
2. I didn't buy one of the the Drew-recommended laptops, can I still get technology help?
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3. Where can I get help with my mobile device (smart phone, tablet, etc.)?
If you are having trouble using your mobile device, you may bring it down to the Helpdesk. We will be using a Best Effort Policy, meaning that we will support the software on these devices to the best of our abilities. If you would like help with using your mobile device, you can go to the STEL, but this won't be considered a high priority case.
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Printing is available in the library or at the Helpdesk. There are also public computer available at both of these locations. The Helpdesk has an entire computer lab at students' disposal.
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You can change your password at any time by going to https://password.drew.edu/. Once you have changed your password at this site once, you should set up Security Questions so that in the future, if you forget your password, you can supply the answers to those questions and have it changed yourself. If you are having difficulty in changing your password or any of these steps, you may contact the Service Center or come down to the Helpdesk. You will find more extensive instructions here.
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There are instructions available here for how to set up the Drew Google mail on your mobile device. If you need help with the process, please feel free to contact the Service Center or bring the device down to the Helpdesk for assistance.
10. Where can I save my files?
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If you go to https://mail.drew.edu/ you can log in to your Drew email. You may also go to TreeHouse and select the Gmail icon which will bring you there as well.
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Registration for classes is on TreeHouse, more information about what else can be found on Treehouse can be found here. Any questions or concerns you have about registration should be pointed at the Registrar's Office, who can be reached at x3025.
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If your computer has a virus, you can run the Drew-issued software F-Secure Antivirus or another software of your choosing. If you are having difficulty in removing a virus you can bring the computer down to the Helpdesk and attendants will help you. You can learn more information about viruses here. It is important to note that both Macs and PCs are vulnerable to viruses and that the commonly believed myth that Macs don't get viruses is false.
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