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- Your PAC will not change while you are at Drew
- Never share your PAC with anyone!
- Your PAC is NOT the same as your voice mail password. If you change your voice mail password, it will not affect your PAC in any way.
Student Calling Rates
Call Type | Charge |
|---|---|
Local Calls | No charge |
Domestic Long Distance Calls | $0.06/minute |
International Calls | Varies, see International Calling |
Toll Free Calls | No Charge |
Students who use their Personal Authorization Code (PAC) will receive an invoice listing their calls each month. All incurred phone charges will be applied to your Drew student bill and can be paid through the Business Office.
Calling Cards
If you wish to make a long distance or international call but do not have a PAC, you can still make calls using a calling card, as long as the card has a toll free or local access number (most major calling cards have a toll free access number). Calling cards can often be cheaper than using your PAC, particularly for international calling.
Rings and Tones
Unlike a regular phone, the Drew phones have different types of rings and tones to inform you about different types of calls and functions.
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* The most likely reason for getting a System Priority Call is use of the Callback feature on your phone.
** If you hear a busy signal when you call a Drew extension, this may indicate that the owner of that extension has activated the Do Not Disturb function on the phone.
*** If you hear a constant ring when you pick up the handset, contact Telecom if the problem continues for two or more hours on a regular business day. Contact Telecom immediately to report other problems.
Checking Your
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Voice Mail
For your convenience, there is a special button on your phone that directly accesses your voicemail voice mail box. By pressing the feature button (labeled either VM, VMB or InteMail), you will be automatically forwarded to x3131 (the voicemail voice mail system extension). At this point, simply enter your voicemail voice mail password to log in and check your messages.
Another feature of this button is the lamp beside it: if you have received voicemail voice mail from someone, this light will flash to indicate a waiting message. This way, you’ll know right away whether or not you have messages without having to log in to check.
For more information about how to listen to messages and other options in the voicemail voice mail system, please see the Using Drew Voicemail SystemVoice Mail page.
Speaker Function
On the standard Drew telephone, the speaker button is a small rectangular button next to the # key. This will enable you to listen to the phone without the handset; however, please note that the speaker is not (usually) two-way. You can hear someone speak, but if you do not speak in to the handset no one can hear you. The most common use of this feature is for listening to voicemailvoice mail.
The standard Drew phone, the ITE 12+, does not have a two-way speakerphone, but some other models do (for example, the 12S, the 12SD and the 30SD).
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Note: Only one call may call-wait on a line. Subsequent calls receive a busy tone or are forwarded to your voicemail boxvoice mailbox.
Transferring a Call
The TRSF feature button on your Drew telephone allows you to hand a call over to another extension. You can also use the transfer feature to add another party to the call.
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When you call a Drew extension and receive the busy tone (a ring-beep, not an actual busy signal), you can request a notification when the other party is off the line. You should probably wait for a third ring-beep before requesting callback, in case the person you are trying to reach wishes to answer the call waiting signal. Before the call goes to voicemailvoice mail, press the CALL BACK button. Wait for the confirmation tone, and hang up.
When the extension you call is no longer busy, you will hear a triple-ring to signal a System Priority Call. Answer the ringing extension and the system will automatically place the call for you. If you do not answer the System Priority Call, the callback is canceled.
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If you call a Drew extension and there is no answer, you may request a callback for when the recipient returns to his or her own room or office. Before the phone goes to voicemailvoice mail, press the CALL BACK feature button.
On the dialed extension, the Line lamp will flutter. To return a callback request, the recipient must pick up the fluttering extension and press CALL BACK. On the initial caller’s phone, the extension will triple ring.
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If you do not intend to be in your room for a while, and know where you will be, you can choose to forward your phone to the extension where you will be. It is highly recommended that you ask the permission of that extension’s owner before forwarding your phone. If no one answers at the location the phone is forwarded to, it will go to your own voicemail voice mail and not the voicemail voice mail of the extension you forward to.
Probably the most common use of the CALL FWRD (or CFWD) button is to forward your phone to voicemail voice mail (x3131) so as not to be disturbed by incoming calls. Callers will get your voicemail box voice mailbox without the phone ringing four times first. There will be a single abbreviated ring on your phone to alert you that a call has been forwarded.
You do have the ability to set call forwarding to dial an off campus number. However, this can be both confusing and expensive. First, press the Call Forward button, as usual. Then dial 9 for an outside line, and then the number off-campus to which you wish your calls forwarded. Then you will hear a beep. Enter your authorization code. Once your authcode is entered, you’re all set. But remember, any calls made to your campus extension will now be forwarded off-campus using your authcode to pay for the call. Be very careful, as this can quickly become expensive.
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