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Technology help is offered by phone at the Service Center. Students can receive assistance in using technology at the STEL and assistance with technology repair at the Helpdesk.
2. I didn't buy one of the the Drew-recommended laptops. Can I still get technology help?
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If you are having trouble using your mobile device, you may bring it down to the Helpdesk. We follow a Best Effort Policy, meaning that we will support the software on these devices to the best of our abilities. If you would like help with using your mobile device, you can also go to the STEL. We recommend making an appointment by calling the UT Service Center at xHELP (4357) or 973-408-4357.
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Printing is available in the Library or at the Helpdesk. There are also public computers available at both of these locations. The Helpdesk has an entire computer lab at students' disposaltwo computer labs, one of which is sometimes used for training workshops or classes.
6. Where can I find information for Apple computers?
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You can change your password at any time by going to https://password.drew.edu/. Once you have changed your password at this site, you should set up your Security Questions so that in the future, if you forget your password, you can supply the answers to those questions and change the password yourself. If you are having difficulty in changing your password or any of these steps, you may contact the Service Center or come down to the Helpdesk.
8. Why can’t I connect to the wireless?
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There are instructions available at Connecting Your Mobile Devices to Google Apps for how to set up the Drew Google mail on your mobile device. If you need help with the process, please feel free to contact the Service Center or bring the device down to the Helpdesk for assistance.
10. Where can I save my files?
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11. Where can I get help formatting my dissertation or thesis?
The STEL offers assistance with formatting dissertations and theses. Appointments can be made by calling the UT Service Center at 973-408-4357 (xHELP).
12. How do I edit my club’s website?
You will need to email Justin Jackson, the Webmaster, and contact the STEL in order to receive training. You will not be given access to the website until you have received formal training from someone in University Technology. After that, you can find documentation for using WordPress on the Communications website.
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Yes. This program will be distributed once students arrive at campus in the Fall. The agreement signed when students come to campus entitles them to Microsoft Campus Agreement entitles students to use of the software while they are students, and to a perpetual license upon graduation. The software must be removed from their personal computer if they leave prior to graduation, and can only be installed on one machine per user.
17. How should I back-up my data?
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If your computer has a virus, you can run the Drew-issued software F-Secure antivirus or another software of your choosing. If you are having difficulty in removing a virus you can bring the computer down to the Helpdesk and Helpdesk and attendants will try to help you (best effort). You can find more information about viruses here: at the Virus Troubleshooting page. It is important to note that both Macs and PCs are vulnerable to viruses and that the commonly believed myth that Macs don't get viruses is false.