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If you have forgotten your password, you have three options:

  1. If you have already set up Security Questions, go to any log in page and instead of entering your log in information, look at the box entitled About uLogin Accounts and select the link reset your password online. This will bring you to your security questions and once you answer those, you can create a new password.
  2. If you have not set up Security Questions or do not remember your answers, you can call the University Technology Service Center. You will be asked to provide the alternate email address you have set up with the University. If the alternate email you provide matches the system's information, we will reset your password for you and send the temporary password to that alternate email address.

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    If your alternate email address does not match the system's information, you will have to contact the registrar Registrar (students and alumni) or Human Resources to change your alternate email address. Once that is done, you can again contact the Service Center for your password change.

  3. If you have not set up Security Questions or do not remember your answers, you can visit the University Technology Helpdesk with a photo ID. We will reset your password for you and give you a temporary password, which you can change in the computer labhere on one of our computers.

Having Trouble with Duo Security?

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  • If you are attempting to verify your personal information and are told it is incorrect, first try using your Drew ID number instead of your SSN.
  • If you still receive an error, please contact the University Technology Service Center at 973-408-4357 (HELP).us using one of the options below.