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1. Log into the Ellucian Customer Center at https://ellucian.okta.com/
2. Access the Change Request FunctionalityClick Support along the top menu
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3. Select All Change Requests
4. Filter or sort by the desired product, release number, status.  See picture below on using filters.
   
   1. Filters can be set up on a column by column basis
   2. if filters are not desired, the entire data set can be exported to an excel spreadsheet and the data manipulated that way.

This shows how to set up a filter

This filter is set up on multiple columns, finding outstanding Banner 9x defects

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This is an example of a simple ascending sort by Product Name 

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1. Use the Major Product Line, Created Date, or Change Request Type drop-down menus to refine your view.
   1. The Change Request Type drop down is where you will find options to look at only defects or only enhancements.
2. Select a chart element to drill down into a report or summary for that particular request.
3. In a report view, use the icons along the top to bring the chart above the table (Toggle Chart), filter your report, etc.
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   1. You can export the report, formatted report view or details only view, using the appropriately-named button in this row.
   2. If looking at completed change requests, you will also see a link to a release that resolved a particular change enhancement request in the "Resolved in Release" column
4. Follow the change request name link for even more detail on that request.
   
   1. You can choose to follow a change request 
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   2. Your Customer Center home page displays the items you follow beneath your and your institution's cases.

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