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Old (Intecom) Phone System

Are If you still using the have an old phone system? Your phone will be (tan in color. If so, please check here for instructions), please fill out a scrap pickup request with information about the equipment and its location so that we can schedule a recycling pickup.

Placing a Call/Fax – Dialing Sequence

Calling on-campus

Dial the 4 digit extension. Use the Directory button to look someone up if you do not know their extension.

Calling local or long distance numbers

Dial 9 + 1 + 10 digit number.

Calling international numbers

Dial 9 + 011 + Country Code + Phone Number + the # key*. After the beep, dial your authorization code.

Sending a Fax

  • To send a fax, use the same dialing strings as above, including the authorization code if faxing off-campus.
  • When sending an international fax, make sure you enter a # after the number and before the authorization code.
  • You may find that you need to insert a pause into the dial string immediately before the auth code. The method for entering a pause varies from one fax machine to the next.
  • After you enter the dial string, press the “Send” key to dial the number and send the fax.

*Entering the # key is optional for most phone calls (though it is typically necessary when using a fax machine), it just speeds up the process a bit. Because international calls have variable lengths, the phone system does not “know” when you are finished dialing an international number and therefore will wait for several seconds after you've finished dialing before issuing the beep for the authorization code. Entering # tells the phone switch that you've finished dialing and forces it to prompt for an authorization code immediately.

Mitel IP485g Phone User Guide

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A blinking red light in the upper right corner of your phone and the icon at the top of your phone’s display screen indicate that you have unheard voicemail messages.

After setting up your voicemail, you an can access your messages using either of the following methods:

  • Visual voicemail lets you see details about your messages and listen to messages in any order you choose via the screen on your phone. To interact with your voice messages, you use soft keys on the phone, rather than relying on audio prompts as you would in traditional voicemail.
  • Calling the ShoreTel voicemail system provides traditional voicemail that you navigate through a series of audio prompts. 
    • View the directions at Voicemail Instructions for Mitel (ShoreTel) for additional instructions on setting up and using your voicemail.
    • Dial x4933 (or 973-408-4933 from off-campus) to access your voicemail via audio prompts.

For a short time, you can access messages on the old phone system by dialing x3131 and logging in using your former voicemail password.

Call Appearance Buttons

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Your phone features eight call appearance buttons that show incoming, active, or held calls. These buttons can also be programmed to speed dial a number or perform one-button call functions. For more information about these features and how to use them, please see the User Guide.

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