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Comment: Drew Virtual Time Scenario instructions

Drew Virtual Time Scenario

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titleClick here for instructions on setting your voicemail greeting and phone's availability state from off-campus

While employees work remotely, we can forward our phones to voice mail and record a greeting letting people know they should email us. Here are the steps to take.

Note that we are assuming you have not changed the default behavior for your Vacation state and that it is set to Always forward to voicemail (7101).

To change your phone's state and set the recommended greeting provided at Drew's Coronavirus page, please follow these steps:

  1. Call 973-408-4933.
  2. Enter your extension.
  3. Enter your password followed by #.
  4. Press 7 to change mailbox options.
  5. Press 2 to set your availability state.
  6. Press 4 to choose Vacation.
  7. Press 1 to record a personal greeting.
  8. Press 2 to record this greeting:
    1. You’ve reached the voicemail of [NAME, TITLE/DEPT]. Through April 3, Drew has moved to virtual business operations as a precaution against the spread of COVID-19. I’ll be checking my voicemail, but would appreciate you also reaching out to me by email at [YOUR EMAIL]@drew.edu. Thank you.
  9. Press # to finish, and # again to accept.
  10. Hang up to disconnect from voicemail.


One of the features of the Mitel phone is availability states, which allow you to do things like send a call straight to voicemail when you are on vacation. This feature gives you even more functionality than the extended absence greeting that was available on the Intecomm phones.

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