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P: My “Quick Grading” page in Moodle is taking a long time to load.
S: We are currently investigating this issue as it pertains to transitioning to the hosting service. As an alternative, you are able to download all submitted assignments and grade them directly in the grader report. We recognized and worked with our Moodle host to resolve a problem with grading recently. If you have not cleared your browser cache and cookies, please try that; you can also try using a different browser to see if the behavior improves.
P: My “Quick Grading” page in Moodle isn’t showing any of my students’ work.
S: Please make sure that any filters in the “View all submissions” screen are reset to default. For example, look at the Students’ first name/last name filter and make sure it says “All.”
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P: I am trying to message my students from the Participant List, but it reads, “"formatnotsupported". No message went out.
S: Sending a message in Moodle from the “Participant” tab is not a reliable way to send a message. Please use either the Announcement Forum (remember, there is a 30 minute editing time-delay by default), or use “Quickmail.”
P: My students can’t see their course.
S: First, please double check that your course is visible to students by going to “Edit Settings” and choosing “Show” next to “Visibility.” Remember to click Save and display.
P: One of my students need extra time on an exam.
S: Watch this tutorial about Adding a student override to a quiz.
P: My professor says the course is visible, but I cannot see it.
S: Please confirm in TreeHouse on your course schedule, or with the Registrar’s office, that you are enrolled in the course. If you are, please email helpdesk@drew.edu with the course information (name, number, section) and professor’s name.
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