|Soft key: Our directions refer routinely to soft keys. These are the 5 thin black buttons under your phone's screen. Their function changes depending on the state of your phone (if you're making a call, checking your voicemail, etc).|
Checking Your Voicemail
A blinking red light in the upper right corner of your phone and the icon at the top of your phone’s display screen indicate that you have unheard voicemail messages.
After setting up your voicemail, you an access your messages using either of the following methods:
For a short time, you can access messages on the old phone system by dialing x3131 and logging in using your former voicemail password.
To answer a call using the speakerphone, press the speaker button.
You can also configure your automatic off-hook preference to use the speaker. Please see the User Guide.
One common use of call forwarding is to forward your phone to voicemail (shows as x7101) so as not to be disturbed by incoming calls. Callers will get your voicemail box without the phone ringing four times first. Another common option is to forward your phone to your cell phone. There will be a single abbreviated ring on your phone to alert you that a call has been forwarded.
To set this up, you will need to configure one of the availability states on your phone. We recommend using the Custom availability state to set up a forward to your cell phone, but you can use whichever availability state makes the most sense to you.
From your office phone:
- Press the Options soft key.
- Enter your voicemail password, and press the OK soft key. The Options menu opens, and the Availability option is highlighted.
- With the Availability option highlighted, press the Edit soft key.
- Use the navigation key to scroll to the availability state for which you want to specify options, and then press the Edit soft key.
- Specify when to forward calls by using the Next value or Prev value soft keys or the or keys on the navigation key pad to highlight one of the following values:
- Always means that calls received when this availability state is active are always forwarded to the specified destination number. When you select Always, you can also specify the Always destination, which is the number that you want calls forwarded to (if using your cell phone, be sure to add 9+1 before the ten digit number), or you can accept the default (voicemail, 7101).
- No answer means that calls received when this availability state is active will be forwarded to the specified destination number only when you do not answer your phone or when your phone is unable to accept additional calls. You can also configure the following options or accept the defaults:
- No answer destination Specify the number you want calls forwarded to when you do not answer them.
- Number of rings Specify the number of times the phone rings before the call is forwarded.
- Busy destination Specify the number to forward the call to if your extension is busy.
- Never means that calls received when this availability state is active will never be forwarded.
- After setting options, press the Back soft key. The changes are saved.
- Do one of the following:
- To set the selected availability state as the active availability state, press the OK soft key.
- To continue without changing the availability state, press the Cancel soft key.
- Press the Exit soft key.
Using Availability States
Transferring a Call
To do a blind transfer (without the other party first answering your call):
To do a consultative transfer (where you talk to the other party before completing the transfer):
To transfer a call to someone's voicemail: