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Ellucian provides a PDF of Frequently Asked Questions.

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Browser Compatibility Statement

Ellucian provides the following Customer Center Browser Compatibility PDF, identifying these browsers as ones in which you can access the Customer Center:

  • Chrome
  • Firefox
  • Microsoft Edge (Version 41.1 or later)
  • Safari

Internet Explorer is NOT supported.

Step-by-step guide

  1. If you do not already have access to the Ellucian Hub:
    1. Go to https://www.ellucian.okta.com/  <enter>customer-center
    2. Click the On the bottom right there is a prompt to 'Sign Up for a Hub account' button
    3. follow Follow the instructions and submit
    4. You will receive an email in a couple of days 
  2. If you already have access to the Ellucian Hub:
    1. Go the same link, to https://www.ellucian.okta.com/ 
    2. enter your user name and password
    3. customer-center
    4. Click the 'Sign In' button
    5. Enter your username and password
    6. Click Sign In

Customer Center Sign InImage Added

If you have trouble being directed properly, try clearing your browser cache and cookies or using a different browser. If that doesn't work, follow the "Contact Us" link to report the problem to Ellucian.Image Removed 

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