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Moodle PoliciesIntroduction
to Moodle for StudentsMoodle for Faculty (Working Document - Last Updated 3/10/20)
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Student Remote Learning with Moodle (Working Document - Last Updated 3/10/20)
Moodle Status (Moodle is currently hosted by MoodleUS, formerly Moonami, so ; this link takes you to their siteTwitter feed)
Common Problems and Suggested Steps
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P: I can't log in to Moodle!
S: First check https://statustwitter.moonami.com/MUS_Updates. If nothing is reported there, are you able to log in to TreeHouse or your Drew email?
If not, please email helpdesk@drew.edu with information about what is happening: what browsers have you tried? What error do you get?
P: How do I email my class?
S: Look here, Emailing a course (employees only), for instructions on emailing through Google or using Quickmail within Moodle.
P: I am getting a 500 error when logging in/logged in to Moodle.
S: Recently, Drew’s Drew’s Moodle Site has transitioned to a hosting service. Check the Moonami is hosted by a company named MoodleUS. Check their Status Page for degradations in service or outages: https://statustwitter.moonami.com/MUS_Updates. A 500 error is typically resolved in under 10 minutes.
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P: I am trying to message my students using Quickmail and no one is receiving an email.
S: Please make sure to select “All in course” when composing an email.
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If the suggested steps above do not resolve your problem, please reach out using any of our support resources (help.drew.edu, helpdesk@drew.edu, 973-408-4357, 973-408-3001, ITC Chat, Virtual Helpdesk on Zoom) to request help. Please be prepared with the course number, including name and section, and the assignment details if relevant. |
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If you think you may need us to retrieve a course, please go to Moodle 2 to find the course you’re looking for and place a course restore ticket for us to restore the course for you. If you have further questions please place a helpdesk ticket and someone from our staff will get back to you.
Thank you,
Instructional Technology
Reviewed 5/31/23