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You can read more about the different options for logging in at uLogin, Your Way! |
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If you have a new phone, you will need to re-activate the Duo Mobile app. Please follow the directions at New Phone and Duo. |
Drew is currently As part of University Technology's 2014 Security Initiatives, we have partnered with Duo Security to offer additional protection to your uLogin account. This new service, known as Two-Factor Authentication, protects your uLogin account by adding adds a second step to the login process. After entering your uLogin ID and password, you will use either your phone or a device known as a hardware token to confirm your identity. This prevents anyone but you from accessing your account, even if they know your password.
This service is not enabled by default. In order to use Duo Two-Factor Authentication, you must first enroll in the system . If you are not using Duo Self-Service Enrollment. New employees who have not self-enrolled will be enrolled automatically approximately two weeks after their hire date (we refer to this as "compulsory enrollment", and you will be unable to log in without contacting UT). Until you are enrolled in the system - either on your own or automatically -, you will continue to log in to Drew University web sites using your regular uLogin ID and password . without the second authentication factor.
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Enrollment
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Am I required to enroll in Duo Two-Factor Authentication?Drew University |
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requires all faculty, staff, and contractors with uLogin accounts |
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to enroll in the system in order to protect the sensitive University records that employees have access to as part of the course of their work |
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. Please review the Responsible Use of University Data Policy for more information. Students are not required to be enrolled in the system, although are welcome to do so if they choose. Student Employees may be required to enroll depending on the nature of their work and the electronic records they have access to. Completing Self-Service EnrollmentIt's easy to enroll yourself in Duo Two-Factor Authentication using our self-service pages. After logging in, Duo Security will walk you through the steps to enroll one or more phone numbers into the system. We recommend enrolling multiple phones, such as your mobile phone and office landline. If you are enrolling multiple phones, enroll your primary cell phone first. |
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Go to the self-service enrollment site (drew.edu/duo) to get started with the process or learn more about the multiple methods Duo supports for logging in. To learn more about the enrollment process, read |
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the Enrollment Guide on Duo Security's web site. Please keep in mind that, when enrolling devices/landlines yourself, you will need to have that first device ready to verify ownership. Also, pay attention to the order in which you add phone numbers, as this will affect how you log in later. What happens if I do not enroll?New employees and affiliates who do not enroll in the system after activating their Drew accounts will be reminded to enroll and given a date by which they must comply. They will not be able to access some University applications until after enrolling. Those not enrolled in the system within that amount of time will have their uLogin accounts disabled. They will not be able to access email, TreeHouse, Moodle, or other Drew applications. If this applies to you, please contact the UT Helpdesk at 973-408-4357 to discuss your options. |
Using Your Account After Enrollment
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uLoginOnce you have enrolled in Duo Security, you will be required to complete the |
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verification step |
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whenever you see a uLogin form. You can log in from any computer (or smartphone) but you will need to approve the login using one of the devices that you have enrolled in the system. |
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Simply enter your uLogin ID and password as usual and Duo will automatically use |
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the Default method to log in. If |
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you have enrolled |
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a smartphone, Duo will send |
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a Push message to |
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the first smartphone listed and prompt you to approve the login using the Duo Mobile app. If |
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you do not have any smartphones on your account, Duo will make a regular telephone call to |
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the first number and you will be prompted to approve the login by pressing any key on your phone. Using Duo Security options to select another login methodBy clicking the Duo Security link on the uLogin form, you can select another method to use to log in. Click the drop-down to view the available options. The phones you have enrolled are designated Phone 1, Phone 2, and Phone 3 in the order in which you registered them during the enrollment process. Please note: To use these alternate methods, you should still enter your username and password, but do not hit Enter after typing your password! Click Duo Security to see the drop-down menu and third text field.
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Getting "Locked Out"If you attempt, and fail, to log in to your account ten times in a row, you will be locked out of your account. This safety measure is put in place to protect your account (and the data you have access to) from someone who has stolen your password. A Helpdesk ticket will be logged automatically once you are locked out. In order to unlock your account, your identity will need to be verified. This can be done in person, at the Helpdesk, or via Drew's video call platform with a photo ID. You will need to have a conversation with a team member regarding why you were locked out and how to avoid being locked out in the future. Using Your Device with Duo
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Frequently Asked Questions and Common Issues
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Many questions are answered at the Duo Security Support Issues page here in U-KNOW.
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Reviewed 04/09/24
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