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Microsoft's Windows 10 Help Center

Experiencing unexpected behavior on your Windows 10 computer? Try the built-in troubleshooter! Go to Settings > Update & Security > Troubleshoot. There are a number of troubleshooters that will look for fixes to common problems on things like internet connections, audio, and printers.

What's New?

Please click on the topic(s) that interest(s) you to learn more.

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Expand
titleStart Menu

The Windows 10 Start menu now includes a mix of the classic Windows 7 menu and the active tiles introduced in Windows 8. Below is a picture of the Drew Start menu. You will find an alphabetical list of programs to the left, and tiles for the browsers and Office suite programs most commonly used on campus, as well as to This PC ("Computer" in Windows 7) and File Explorer (another way to access your files, especially ones you've used recently).

  • A new way to organize Start Menu (Microsoft article)


Expand
titleShutting Down or Logging Off the Computer

To shut down, restart or restart put your Windows 10 computer to sleep: Image Modified

  1. Open the Start Menu.
  2. Click the power icon at the bottom of the left-most piece of the menu.
  3. Choose Sleep (apps stay open, PC stay on, uses low power); Shut Down (Closes all apps and turns off the PC); or Restart (Closes all apps, turns off the PC, and then turns it on again).




To sign your own account out of the computer so that someone else can log in (such as in the classroom):

  1. Open the Start Menu.
  2. Click the person icon at the top of the left-most piece of the menu.
  3. Choose Sign Out.



  • Browse better, faster with Microsoft Edge
  • A new way to organize Start Menu
    • Personalize the look of Windows 10
    Expand
    titleAdditional Information
    Personalizing your Windows 10 Experience
    • This article from Windows Central does a nice job of walking you through many of the options you may want to personalize when you start using Windows 10.
    • To change the projection options, use the keyboard shortcut Windows key + P. This will pull up a list of options on the right side of your screen:

      • PC screen only. You'll see everything on your PC. (When you're connected to a wireless projector, this option changes to Disconnect.)

      • Duplicate. You'll see the same things on both screens.

      • Extend. You'll see everything across both screens, and you can drag and move items between the two.

      • Second screen only. You'll see everything on the connected screen. The other screen will be blank.


    Expand
    titleMicrosoft Edge
    • Microsoft will be replacing Internet Explorer with a new browser, Microsoft Edge

    End of Support for Windows 7

    Microsoft ended extended support for Windows 7, SP1 on January 14, 2020. See the Windows lifecycle fact sheet for more information.

    Please see the Upgrading to Windows 10 - What You Need to Know page for more information about working with University Technology if you are still running Windows 7 on a Drew-issued computer.


    Reviewed June 12, 2023