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If these steps do not work, please contact us using one of the options listed below. open a ticket at help.drew.edu with the following information:
- What computer (serial number or computer name) are you using?
- What operating system is it running?
- What version of Citrix do you currently have installed?
- Did you navigate to cloudpc.drew.edu within a browser (which one/s?) or did you launch the Citrix Workspace desktop app?
- What app are you attempting to launch?
- Is your computer trying to use Citrix Workspace or the "light version" (HTML5)? That is, is your computer opening the app within a browser window or within its own window?
- What server is your CloudPC app launching on?
Reviewed October 26Reviewed June 8, 2023