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|Content by Label|
Reporting a Problem or Requesting Services
Please contact us if you are moving so that we can be sure your phone will work.
You can fill out the Technology Feeds form or contact the Service Center via any of the methods listed below.
Please reach out to the Service Center to report a problem or request a service. Problems may include an issue with a phone or a voice mailbox. Services may include requests to move a phone line from one location to another, add a line to a phone, or modify phone features.
Requests for new hires or changes in technology needs due to a change in position can be submitted by filling out the Technology Needs form, found at tinyurl.com/UTNewHire.
Old (Intecom) Phone System
If you still have an old phone (tan in color), please fill out a scrap pickup request with information about the equipment and its location so that we can schedule a recycling pickup.
Placing a Call/Fax – Dialing Sequence
Dial the 4 digit extension. Use the Directory button to look someone up if you do not know their extension.
Calling local or long distance numbers
Dial 9 + 1 + 10 digit number.
Calling international numbers
Dial 9 + 011 + Country Code + Phone Number + the # key
Sending a Fax
*Entering the # key is optional for most phone calls (though it is typically necessary when using a fax machine), it just speeds up the process a bit. Because international calls have variable lengths, the phone system does not “know” when you are finished dialing an international number and therefore will wait for several seconds after you've finished dialing before issuing the beep for the authorization code. Entering # tells the phone switch that you've finished dialing and forces it to prompt for an authorization code immediately.
Authorization codes are provided to most new employees. All new authorization codes given out by the Office of Telecommunication are linked to a departmental GL number for billing purposes. Phone invoices will be posted online once a month. This invoice lists calls made with your authorization code, as well as other phone-related charges incurred during the month. Click here for instructions on viewing your phone invoice.
Mitel IP485g Phone User Guide
The best way to get to know your phone is to play with it. Please look over the User Guide (PDF) for more information about the features available with the IP485g model phones.
Please note: Some of these features have not been tested yet. After the deployment of the new phones is complete and we are no longer reliant on the legacy phone system, we will take a closer look at these additional features. We appreciate your patience in the meantime!
|Soft key: Our directions refer routinely to soft keys. These are the 5 thin black buttons under your phone's screen. Their function changes depending on the state of your phone (if you're making a call, checking your voicemail, etc).|
Checking Your Voicemail
A blinking red light in the upper right corner of your phone and the icon at the top of your phone’s display screen indicate that you have unheard voicemail messages.
After setting up your voicemail, you can access your messages using either of the following methods:
Call Appearance Buttons
Your phone features eight call appearance buttons that show incoming, active, or held calls. These buttons can also be programmed to speed dial a number or perform one-button call functions. For more information about these features and how to use them, please see the User Guide.
To answer a call using the speakerphone, press the speaker button.
You can also configure your automatic off-hook preference to use the speaker. Please see the User Guide.
Call Forwarding Using Availability States
Transferring a Call
To do a blind transfer (without the other party first answering your call):
To do a consultative transfer (where you talk to the other party before completing the transfer):
To transfer a call to someone's voicemail:
Call Conferencing allows you to join in a telephone conversation with more than two parties.
To make a conference call:
You can use the Directory to quickly look up and dial a person's extensions.