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Technology help is offered by phone at the the Service Center. Students can receive assistance in using technology at the the STEL and assistance with technology repair at the the Helpdesk.
2. I didn't buy one of the the Drew-recommended laptops, can . Can I still get technology help?
Yes. All students will receive our "best effort" policy. This means that we will attempt to help all students the whole Drew community with any device they bring to our as best effortwe can.
3. Where can I get help with my mobile device (smart phone, tablet, etc.)?
If you are having trouble using your mobile device, you may bring it down to the Helpdesk. We will be using follow a Best Effort Policy, meaning that we will support the software on these devices to the best of our abilities. If you would like help with using your mobile device, you can also go to the STEL, but this won't be considered a high priority case. . We recommend making an appointment by calling the UT Service Center at xHELP (4357) or 973-408-4357.
4. Does University Technology serve students at all three schools?
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Printing is available in the library Library or at the the Helpdesk. There are also public computer computers available at both of these locations. The Helpdesk Helpdesk has an entire computer lab at students' disposal.
6. Where can I find information for Apple computers?
Information about the Apple computers can be found here. If you have questions about using the Mac Operating System, you can learn more here on U-KNOW. If you have any more questions about Apple, you may visit their page page http://www.apple.com/support/ for for more information.
7. How do I change my password?
You can change your password at any time by going to to https://password.drew.edu/. Once you have changed your password at this site once, you should set up up your Security Questions so so that in the future, if you forget your password, you can supply the answers to those questions and have it changed change the password yourself. If you are having difficulty in changing your password or any of these steps, you may contact the the Service Center or or come down to the the Helpdesk. You will find more extensive instructions here.
8. Why can’t I connect to the wireless?
There are a few reasons why your internet could might not be connecting. Learn about them here. the possibilities on the Internet Access page, or contact the UT Service Center at xHELP (4357) or 973-408-4357.
9. How do I connect my phone to my email?
There are instructions available here available at Connecting Your Mobile Devices to Google Apps for how to set up the Drew Google mail on your mobile device. If you need help with the process, please feel free to contact the the Service Center or or bring the device down to the Helpdesk the Helpdesk for assistance.
10. Where can I save my files?
There are many options on where to save your files. One of course is your local computer/device. Other , but this storage location is neither mobile nor guaranteed. Instructions for using other storage options can be found herefound at the Storage Options and Backing Up Your Data page here in Tech Help.
11. Where can I get help formatting my dissertation or thesis?
The The STEL offers assistance with formatting dissertations and theses.
12. How do I edit my club’s website?
You will need to email Justin Jackson, the Webmaster, and contact the the STEL in order to receive training. You will not be given access to the website until you have received formal training from someone at the STELin University Technology. After that, you can find documentation for using WordPress hereWordPress on the Communications website.
13. I’m a new club officer. How do I get access to the club email?
At the moment, only club presidents have access to the club accounts. Accounts for student-run organizations are now being handled through Google Groups. Documentation for these groups and how to use them to send/receive emails will be coming shortly.
14. How do I access my Drew email?
If you go to to https://mail.drew.edu/ you , you can log in to your Drew email. You may also go to TreeHouse and select the Gmail icon which will bring you there as well.
If you go straight to Google, type out your full Drew email address (username@drew.edu) but leave the password blank. This will redirect you to a Drew login page where you can enter your username (without the @drew.edu) and password.
15. Where do I register for classes?
Registration for classes is on TreeHouse, more information about what else can be found on Treehouse can be found hereon TreeHouse. Any questions or concerns you have about registration should be pointed at directed to the Registrar's Office, who which can be reached at x3025, or 973-408-3025.
16. Do all students get Microsoft Office for free?
Yes. This program will be distributed once students arrive at campus in the Fall. Details to comeThe agreement signed when students come to campus entitles them to use of the software while they are students, and to a perpetual license upon graduation. The software must be removed from their personal computer if they leave prior to graduation.
17. How should I back-up my data?
It is very important to keep your files backed up. There are many ways to do this. Learn about them here. them here: Storage Options and Backing Up Your Data.
18. I believe that my computer has a virus. What do I do?
If your computer has a virus, you can run the Drew-issued software F-Secure Antivirus antivirus or another software of your choosing. If you are having difficulty in removing a virus you can bring the computer down to the the Helpdesk and attendants will help you. You can learn find more information about viruses viruses here: Virus Troubleshooting. It is important to note that both Macs and PCs are vulnerable to viruses and that the commonly believed myth that Macs don't get viruses is false.19. Why isn’t my class showing up on Moodle when I log in?