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1. Log into the Ellucian Customer Center at https://ellucian.okta.com/ or https://www.ellucian.com/customer-center
2. Click Support along the top menu
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3. Select Change Requests
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5. Under Release Information, choose Defects.
6. To narrow your search, click on the funnel icon beneath the "Product Defects" header and use the filter options.
   Image AddedUse the Major Product Line, Created Date, or Change Request Type drop-down menus to refine your view.The Change Request Type drop down is where you will find options to look at only defects or only enhancements.
7. Select a chart element to drill down into a report or summary for that particular request.In a report view, use the icons along the top to bring the chart above the table (Toggle Chart), filter your report, etc.
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8. You can export the report, formatted report view or details only view, using the appropriately-named button in this row.
If looking at completed change requests, you will also see a link to a release that resolved a particular change enhancement request in the "Resolved in Release" columndefect.
9. Follow the change request name link for even more detail on that request.
   
   1. You can choose to follow a change request 
      Image Removed"Subscribe" to stay updated on the defect. 
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   2. Your Customer Center home page displays the items you follow beneath your and your institution's cases.

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