A blinking red light in the upper right corner of your phone and the icon at the top of your phone’s display screen indicate that you have unheard voicemail messages.
You an access your voicemail messages using either of the following methods:
- Visual voicemail, available using your phone’s interface, lets you see details about your messages and listen to messages in any order you choose. To interact with your voice messages, you use soft keys on the phone, rather than relying on audio prompts as you would in traditional voicemail.
- Calling the ShoreTel voicemail system provides traditional voicemail that you navigate through a series of audio prompts.
- This method is used to set Expand the directions below for instructions on setting up your voicemail.
- Learn more at Advanced VOIP Voicemail Options
| Visual | Calling | |
|---|---|---|
| Record name | No | Yes |
| Record greeting | No | Yes |
| Set password | No | Yes |
Change call handling | Yes | No |
| Record call handling messages | No | Yes |
| Listen to messages | Yes | Yes |
| Listen to deleted messages | No | Yes |
| Delete messages | Yes | Yes |
| Return call | Yes | Yes |
| Forward a message | No | Yes |
| Select/skip messages | Yes | No |
| Details | Yes | Yes |
Setting up Voicemail the First Time
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|---|---|---|---|---|---|---|---|---|---|---|---|---|
To perform the following tasks, you will need to Press the Voicemail button (bottom right of phone), and then press the Call VM soft key (bottom button along the screen). First, you will need to change your password. To log in, use the initial voicemail password provided to you (usually via email), then follow these steps.
Next, record your name following theses steps:
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Calling Voicemail System
Listen to and manage your voicemail messages by following audio prompts. You can log in to the voicemail system from your phone, another extension or from an external phone.
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