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- Log into the Ellucian Customer Center at https://ellucian.okta.com/
- Access the Change Request FunctionalityClick Support along the top menu
- Select All Change Requests
- Filter or sort by the desired product, release number, status. See picture below on using filters.
- Filters can be set up on a column by column basis
- if filters are not desired, the entire data set can be exported to an excel spreadsheet and the data manipulated that way.
This shows how to set up a filter
This filter is set up on multiple columns, finding outstanding Banner 9x defects
This is an example of a simple ascending sort by Product Name
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- Use the Major Product Line, Created Date, or Change Request Type drop-down menus to refine your view.
- The Change Request Type drop down is where you will find options to look at only defects or only enhancements.
- Select a chart element to drill down into a report or summary for that particular request.
- In a report view, use the icons along the top to bring the chart above the table (Toggle Chart), filter your report, etc.
- You can export the report, formatted report view or details only view, using the appropriately-named button in this row.
- If looking at completed change requests, you will also see a link to a release that resolved a particular change enhancement request in the "Resolved in Release" column
- Follow the change request name link for even more detail on that request.
- You can choose to follow a change request
- Your Customer Center home page displays the items you follow beneath your and your institution's cases.
- You can choose to follow a change request
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