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Access to your Drew Google services is the same from off-campus as it is when you are on-campus: Use the TreeHouse links, or navigate directly to the appropriate link above.

If you have a personal Google account, you will want may need to pay closer attention to which account you are logged in to (see Google’s Sign in to multiple accounts at once page for more information).

Google Calendar gives you an option to add video conference (Hangouts) to a calendar event (if doing this, remember that you will need to be set up with a video camera and microphone - your mobile phone may work).

Network drives (MyFiles)

• Link: myfiles.drew.edu
• Instructions: MyFiles

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Tip: If you download files to work on at home, remember to periodically upload those files back to the network drive you got it from, so the network drive has a current copy. 

Tip: Working within CloudPC allows you to access and edit network drive files without the need to download and upload through MyFiles.

CloudPC

• Link: cloudpc.drew.edu
• Instructions: Using CloudPC

There are many software services available in CloudPC, including the Office suite.

Moodle

• Link: moodle.drew.edu

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1. Set an away message

   1. See “Drew Virtual Time Scenario” for steps on setting up your phone while you are away with the University's recommended message

2. Checking voicemail

   1. Any voicemails received to your personal extension should also generate an email to your Drew address with a wav file recording of the message

      1. If you have not been receiving these emails, please email helpdesk@drew.edu from your Drew address - identify your extension

   2. To call and check your voicemail, dial 973-408-4933

3. Placing calls 

1. Calling others from your home or cell phone may result in your number not being recognized and allowed to go to voicemail. Consider using email for most communications, or see below.

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• Zoom video call (you can disable the camera is if desired)
• Google Chat phone call (you can place a call free of charge to many local numbers, but cannot receive calls)
• Google Meet video call

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1. Zoom  

   1. A free Zoom account allows you to host group meetings up to 40 minutes in duration.

   2. You have access to a "Licensed User" account with your Drew login

      Many Drew employees have Pro user accounts that would enable them to host longer meetings, and to record if needed.

      1. If you would like to request a meeting or two, please email helpdesk@drew.edu with the following:

         1. Name of meeting(s)

         2. Date and time of meeting(s)

         3. Is a webcam needed?

      2. If you would like to request a Zoom Pro Licensed User account, please email helpdesk@drewlog in at drew.zoom.us, then email mrc@drew.edu with a brief explanation.

   3. Information about using Zoom can be found at Drew University Zoom Video and Web Conferencing.

2. Google Meet 

1. NOTE: Drew recommends and supports Zoom for video meetings. This information is provided as a courtesy.

2. This service is available through your Drew Google account.

3. System requirements are listed at this Google support page.

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Duo or Password troubles when working from home

If Drew University is open but you are unable to come in and are unable to log in, you can call the Service Center (973-408-4357) for assistance. You will have to have access to a personal email account that is on file with Drew. 

If Drew University is closed and everyone is working from home (such as during the power shutdown planned for May 2020), your only option will be to email helpdesk@drew.edu from an email account that is currently on file with Drew explaining the situation and requesting assistance. Be sure to provide as much detail as possible to reduce the need for back and forth questioning. 

To check what email address(es) Drew currently has on file for you:

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Prepare Now!

Follow these steps to avoid being locked out of your account.

1. Make sure you have a second way to approve Duo logins.
   
   1. If you were given a token, find it and make sure it works. 
      1. We have videos linked from the uLogin, Your Way! page showing you how to use the YubiKeys or classic tokens.
      2. If it does not work, please reach out to helpdesk@drew.edu.
   2. You can add another phone number or internet-connected device (iPad, for instance) if you have access to one
      1. Steps to add an additional phone number/device can be found at Duo Security: Managing Your Devices
2. Make sure Drew has a current personal email address (not your @drew.edu account!) on file for you.
   1. Visit the Employees tab on TreeHouse and

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1. 1. choose the “Update E-mail Addresses” link in the Personal Information box
      1. OR if you are already logged in to TreeHouse, follow this link

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1. 1. 1. to View Email Addresses

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1. 1. To add a new email address, change the drop down to "Personal" and click Submit.
      1. Image Added
      2. OR click the link for an existing account to make changes (for instance, if you need to remove an account you no longer use)
   2. Enter the new email address, a comment if desired, and click Submit.
   3. Questions about adding or updating your personal email address can be directed to Human Resources (

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1. 1. humres@drew.edu) 

I Can't Log In!

Please email helpdesk@drew.edu from an email account that is currently on file with Drew explaining the situation and requesting assistance. Be sure to provide as much detail as possible to reduce the need for back and forth questioning. 

Clocking In to ADP

You will be able to clock in and clock out of ADP (https://workforcenow.adp.com/) when you log in to the system from your laptop/computer.

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