A blinking red light in the upper right corner of your phone and the icon at the top of your phone’s display screen indicate that you have unheard voicemail messages.
You an access your voicemail messages using either of the following methods:
- Visual voicemail, available using your phone’s interface, lets you see details about your messages and listen to messages in any order you choose. To interact with your voice messages, you use soft keys on the phone, rather than relying on audio prompts as you would in traditional voicemail.
- Calling the ShoreTel voicemail system provides traditional voicemail that you navigate through a series of audio prompts.
- Expand the directions below for instructions on setting up your voicemail.
- Learn more at Advanced VOIP Voicemail Options
| Visual | Calling | |
|---|---|---|
| Record name | No | Yes |
| Record greeting | No | Yes |
| Set password | No | Yes |
Change call handling | Yes | No |
| Record call handling messages | No | Yes |
| Listen to messages | Yes | Yes |
| Listen to deleted messages | No | Yes |
| Delete messages | Yes | Yes |
| Return call | Yes | Yes |
| Forward a message | No | Yes |
| Select/skip messages | Yes | No |
| Details | Yes | Yes |
Setting up Voicemail the First Time
Remote Access for Old Voicemails
Calling Voicemail System
Listen to and manage your voicemail messages by following audio prompts. You can log in to the voicemail system from your phone, another extension or from an external phone.
Logging in to Voicemail from Your Phone
1. Do one of the following:
- Press #.
- Press the Voicemail button, and then press the Call VM soft key.
Your phone dials the ShoreTel voicemail system.
2. At the audio prompt, enter your password, and then press #.
Logging in to Voicemail from Another Extension
1. Do one of the following:
- Press # while the phone is on hook.
- Press # while the phone off hook with dial tone.
- Press the Voicemail button. ( you must also press the Call VM soft key.)
2. At the password prompt, press # and then enter your extension.
3. Enter your password, and then press #.
Logging in to Voicemail from an External Phone
1. Dial (973)408-4933
2. At the prompt, press # and then dial your extension.
3. Enter your password, and then press #.
Deleting Voicemail
- Log in to your voicemail following the chosen instructions above.
- Listen to the desired voicemail.
- Press the Delete soft key (the button beneath the word "Delete" on the screen).
Using Visual Voicemail
1. Press the Voicemail button.
2. At the prompt, enter your voicemail password. Your voicemail inbox is displayed.
3. Press the up and down navigation keys to scroll through your messages until you locate the message you want to interact with.
4. Do one of the following to listen to your messages. (You will not hear dial tone.)
- If you want to listen to your messages with the handset, pick up the handset.
- If you want to listen to your messages through your headset, press the button. (For wireless headset, take your headset off hook.)
- If you want to listen to your messages through the speakerphone, you do not have to do anything. By default, messages are played over the speaker phone.
5. Choose one of the following actions:
- To play the message, press the Play soft key. While the message is playing, you can do any of the following:
- To pause while listening to the message, press the Pause soft key.
- To rewind the message a few seconds, press the Skip Back soft key.
- To move a few seconds ahead in the message, press the Skip Fwd soft key.
- To stop playing the message, press the Stop soft key.
- To delete the message, press the Delete soft key.
- To call the person who left the message, press the Call back soft key.
- To save the message, press the More soft key and then press the Save soft key.
- To see details about the person who sent the message, press the More soft key and then press the Open soft key.
6. When you’re finished, press the Exit soft key
Deleting Messages in Visual Voicemail
1. Press the Voicemail button.
2. At the prompt, enter your voicemail password.
Your voicemail inbox is displayed.
3. Do one of the following:
- To delete messages from your Inbox, press the up and down navigation keys to scroll through your messages until you locate the message you want to delete.
- To delete saved messages, do the following:
1. Press the More soft key.
2. Press the Show saved soft key. Your saved messages are displayed.
3. Press the up and down navigation keys to scroll through your saved messages until you locate the message you want to delete.
4. With the message highlighted, press the Delete soft key.
The message is deleted.
5. For each message that you want to delete, repeat steps 3-4.
6. When you’re finished deleting messages, press the Exit soft key.