As part of University Technology's 2014 Security Initiatives, we have partnered with Duo Security to offer additional protection to your uLogin account. This new service, known as Two-Factor Authentication, protects your uLogin account by adding a second step to the login process. After entering your uLogin ID and password, you will use either your phone or a device known as a hardware token to confirm your identity. This prevents anyone but you from accessing your account, even if they know your password. 

This service is not enabled by default. In order to use Duo Two-Factor Authentication, you must first enroll in the system using Duo Self-Service Enrollment. If you are not enrolled in the system, you will continue to log in to Drew University web sites using your regular uLogin ID and password. 

Enrollment

Am I required to enroll in Duo Two-Factor Authentication?

Drew University will be requiring all facultystaff, and contractors with uLogin accounts to enroll in the system in order to protect the sensitive University records that employees have access to as part of the course of their work. Please review the Responsible Use of University Data Policy for more information.

Students are not required to be enrolled in the system, although are welcome to do so if they choose. Student Employees may be required to enroll depending on the nature of their work and the electronic records they have access to.

What is the schedule for mandatory faculty and staff enrollment? 

Monday, January 6, 2014Early adopter enrollment for invited testers
Monday, January 13, 2014General availability. Self-service enrollment available for all members of the University community.
Tuesday, January 21, 2014Open hours held in the Faculty/Staff Lab, 9:30am-11:30am.
Monday, January 27, 2014Reminder email sent to all faculty, staff, and contractors with uLogin accounts about mandatory enrollment.
Tuesday, February 4, 2014Open hours held in the Faculty/Staff Lab, 9:30am-11:30am.
Monday, February 10, 2014Reminder email sent to supervisors about mandatory enrollment including lists of employees who have yet to enroll.
Monday, February 17, 2014Open hours held in the Faculty/Staff Lab, 9:30am-11:30am.
Monday, February 24, 2014Final reminder email sent to supervisors and VPs about mandatory enrollment including lists of employees who have yet to enroll.
Friday, March 7, 2014Deadline for enrollment. Faculty, Staff, and Contractors who have not enrolled in the system by this date will have their uLogin accounts disabled.

Completing Self-Service Enrollment

It's easy to enroll yourself in Duo Two-Factor Authentication using our self-service pages. After logging in, Duo Security will walk you through the steps to enroll one or more phone numbers into the system. We recommend enrolling multiple phones, such as your mobile phone and office landline. If you are enrolling multiple phones, enroll your primary cell phone first. Go to the self-service enrollment site to get started with the process or learn more about the multiple methods Duo supports for logging in

To learn more about the enrollment process, read the Enrollment Guide on Duo Security's web site

Please note: If you intend to enroll multiple phones, as is recommended, you should enroll them all during this initial self-service enrollment. You will not be able to add other phones yourself later. You will need to come to the UT Helpdesk with photo ID to have other devices added for you.

Please keep in mind that, when enrolling devices/landlines yourself, you will need to have them at hand to verify ownership. Also, pay attention to the order in which you add phone numbers, as this will affect how you can log in later.

What if I do not have a cell phone?

No phone? No problem. Duo supports multiple methods for logging in. If you do not have a cell phone, you may obtain a Yubikey or Classic Hardware Token from University Technology. Tokens are distributed freely to faculty and staff who need to enroll in the two-factor authentication service. Please come to the University Technology Helpdesk with a photo ID to obtain a token. Please note that replacements for damaged or malfunctioning tokens will be provided for free. A $50 charge will apply to replace a missing token. 

Using Your Account After Enrollment

uLogin

Once you have enrolled in Duo Security, you will be required to complete the second step of authentication whenever you see a uLogin form. You can log in from any computer but you will need to approve the login using one of the phones (or hardware token) that you have enrolled in the system. 

Simply enter your uLogin ID and password as usual and Duo will automatically use the Default method to log in. If you have enrolled a smartphone, Duo will send a Push message to the first smartphone listed and prompt you to approve the login using the Duo Mobile app. If you do not have any smartphones on your account, Duo will make a regular telephone call to the first number and you will be prompted to approve the login by pressing any key on your phone. 

Using Duo Security options to select another login method

By clicking the Duo Security link on the uLogin form, you can select another method to use to log in. Click the drop-down to view the available options. The phones you have enrolled are designated Phone 1, Phone 2, and Phone 3 in the order in which you registered them during the enrollment process. 

Using Your Device with Duo

Syncing Your Drew Email to Your Phone, Tablet, or Other Programs

After enrolling in Duo you will need to take additional steps if you currently synchronize your Drew University email and calendar with your smartphone or tablet, or use other email and calendar software such as Microsoft Outlook, Apple Mail, or Thunderbird. At present, these applications do not support two-factor authentication. Therefore, once you have activated Duo, we generate a new password specifically for use with these services known as your device password. Your device password is automatically managed by the system and will be changed for you every 90 days. Device Passwords are not necessary for accessing your Drew Google account via a web browser. 

When setting up your phone or tablet to connect to Drew email, please consult our instructions. However, instead of entering your normal uLogin Password, enter your Device Password instead. 

Obtaining your Device Password

You may obtain your current Device Password at any time by visiting the self-service site. For security reasons, you will be prompted to perform two-factor authentication again even if you have already logged into uLogin. Information about your device password is displayed towards the bottom of the page:

We recommend selecting Enable Notifications so that you will receive an email automatically when your device password is about to expire and when it has been changed automatically. 

What happens when my device password expires?

When your device password expires, the system will generate a new one for you. If you have selected Enable Notifications, the system will send you an email several days before the device password expires and after it has been changed. Once your device password has changed, your smartphone, tablet, or other email software will stop receiving new email and calendar updates. Most phones will automatically prompt you for the new password. Simply visit the self-service site to obtain your new password and enter it into your device. Your device should start sending and receiving email and calendar updates normally. 

I am planning to go on a trip. How do I ensure that my phone's email service is not interrupted due to my device password changing?

We cannot extend the 90 day deadline for device password changes. However, you can expire your device password early to ensure uninterrupted service while you are away. Before your trip, simply visit the self-service site to check when your device password expires. If it will expire during your trip, click Generate a new device password to expire your current password immediately and generate a new one. This new password will expire in 90 days. Enter the new password into your phone and you will be able to enjoy uninterrupted service while you are away. 

Frequently Asked Questions and Common Issues