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Google provides a broad range of options for connecting mobile devices to Google Apps.  There are options for iOS devices (iPhone, iPad), Android phones and tablets, Windows Mobile devices, and Blackberry devices. University Technology will support iOS, Android, and Windows Mobile, and will offer best effort support for BlackBerry.  

Faculty and staff users who are required to receive email on a mobile device for work purposes should follow the procedures in the stipend request form. All faculty and staff also have the option of using their personal devices to send and receive Drew email.

 

Instructions for specific devices are below. You can click on the images to see them larger.

Before you begin

The Terms of Service for using Google Apps is only available on the web, so before you set the account up on a mobile device, you will need to access your Drew Google account on the web. You only need to do this once, so if you've already logged in to your Google Apps account, you do not need to repeat this step.

1. Sign into your Drew Google account on the web. The easiest way is to simply go to http://mail.drew.edu.

2. Be sure to accept the Google Terms of Service and complete the "CAPTCHA."   

3. Proceed to the instructions for your device. 

 

Enable IMAP

Currently, users must explicitly enable IMAP before they are able to connect Mac Mail, Thunderbird, or another mail client to their account, or to set up their mobile device using the default Gmail settings. This must also be done from the web. Please visit https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665018 to see how to enable IMAP.

For non-Android devices, University Technology recommends connecting to Google Apps with Google Sync support (see below for Android instructions). This support provides connectivity to Google Apps as if it were a Microsoft Exchange server.  As such, you will use the following settings:

Username:  yourusername@drew.edu

Password:  your uLogin password
If you have enrolled in the Duo Two-Factor Authentication service, use your Device Password (found at drew.edu/duo) instead.  

Server: m.google.com

Port: 443

Domain: leave blank

Instructions for specific devices are below. You can click on the images to see them larger.

iOS (iPhone, iPad)

 Click here to expand for instructions...

To configure your iPhone or iPad, please follow the instructions available at Google Support.  Please note that you access Google by using the "Microsoft Exchange" server type on your phone. If you use the "Google" option, you may not have access to the global contact list for the Drew domain, and email will only show up on your device periodically instead of as soon as it is received.  Please also note that, although Google has disabled Exchange support for gmail.com accounts, it remains available for Google Apps accounts.

  1. Go To the "Settings" app on your phone.
  2. Select "Mail, Contacts, Calendars"
  3. Select "Add Account".
  4. Select "Exchange".
  5. Enter your Drew email address and uLogin password (or device password, if you have enrolled in the Duo Two-Factor Authentication service) in the fields on the screen.  Use an informative name for Description such as "Drew Email". Click Next.
  6. Enter the the following information into the open fields.

    Email= username@drew.edu (should be filled in from prior screen)
    Server= m.google.com
    Username= username@drew.edu
    Password= Your Drew uLogin Password, or if you have enrolled in the Duo Two-Factor Authentication service, your device password (should be filled in from prior screen).

    When you are finished entering all the information please click on Next.



  7. Choose what to sync. For example, here we turned off "Reminders" sync. Click Save.

Note:  The password for your account will not actually be checked until you select "Save" above.  Thus if the password was not entered correctly you may be prompted to reenter it.

Adding your Drew account as a Google account

Although the University recommends using the Exchange account type for the reasons listed above, we realize some people prefer to add their account as a Google account. For those individuals, we provide these instructions. Support for this type of set up may be limited.

Please note: Some people prefer to use the Gmail app. We have seen recently that some people are unable to add their Drew account directly in the Gmail app. However, following the steps below to add your Google account in Settings on your device will work. You can then choose to use the native Mail app, or you can return to the Gmail app and add your Drew account successfully.

 

  1. Go To the "Settings" app on your phone.
  2. Select "Mail, Contacts, Calendars"
  3. Select "Add Account".
  4. Select "Google".
  5. Enter your Drew email address. Leave the password field blank. Choose Sign In.
  6. Enter your Drew username and password. Choose Login. If you are using Duo Security, login the way you normally would on a computer browser.
  7. Review the iOS permissions. If you approve, choose Allow.
  8. If you wish to turn a specific feature off, touch the button to the right of that feature. When satisfied, choose Save in the top right.

    Note:  The password for your account will not actually be checked until you select "Save" above.  Thus if the password was not entered correctly you may be prompted to reenter it.
  9. You should now see a Gmail account in the Accounts list on the Mail, Contacts, Calendars screen.

Android: 

(most Samsung, HTC, LG, Motorola smartphones, Android tablets)

 Click here to expand for instructions...

Android phones have native support for Google Services built in.  To configure your Android device, follow the instructions at Google Support.  You can have multiple Google accounts on your phone and it will show contacts and calendars for all of them (calendars from different accounts have different colors by default).  Most other Google apps on the device allow you to switch which account is active or switch between accounts interactively.

Different Android phones from different vendors will look different.

Read the procedure for an Android 4.4 or earlier phone by clicking on the expand link below:

 Click here to expand...
  1. Go to the "Settings" app on your phone.
  2. Scroll down to "Accounts" and select "Add account":
  3. Select the "Google" option (you may see different types of accounts on your device).
  4. Select "Existing".
  5. Enter your Drew email address and either your uLogin password or, if you have enrolled in the Duo Two-Factor Authentication service, your device password.
    -- Double check that your email address ends in "@drew.edu"
    -- Google will point out that you are agreeing to the Google Terms of Service, Privacy Policy, and Google Play Terms of Service. They also give you the option to be kept up to date with news and offers from Google Play. If you do not want these emails, be sure to uncheck the box before touching OK.
  6. If you see the following screen, click "Download" and follow the instructions under "Google Apps Device Policy" below.
  7. You may receive a screen offering to configure Google Play Store or "Set up payment info". You can select "Not now" here.
  8. You may receive a screen offering to set you up with Google+. You can select "Not now" here.
  9. Your phone will work for a moment, and if successful will show what information is configured to sync to your phone.
    -- If you do not want all of these things to sync, you can remove the check from the appropriate boxes. Please be careful if choosing to remove sync for some of these.

Read the procedure for an Android 5.0 phone by clicking on the expand link below:

 Click here to expand...
  1. Go to the "Settings" app on your phone. Select "Accounts".
  2. Select "Add account".
  3. Select the "Google" option (you may see different types of accounts on your device).
  4. Enter your Drew email address. Touch Next.
  5. Touch Accept.
  6. Log in to the uLogin screen with your Drew username and password. Those enrolled in Duo should use their regular password, but will need to approve their log in as they normally do.
  7. You should be prompted to download the "Google Apps Device Policy". Refer to the directions found in the section below these instructions.
  8. After installing and setting up the Google Apps Device Policy, return to the Settings app. You may be prompted to set up payment info. Choose "Remind me later" and touch Next. It will probably take some time for your phone to sync the various types of data.
  9. You should be returned to your home screen. If you wish to adjust what data you sync, go to Settings and choose Accounts, then Google, then your Drew account. Remove the check from the boxes of the data you do not want to sync. Please be careful when choosing to turn off sync.


Google Apps Device Policy

 Click here to expand...

Faculty/staff users:  Under our new policy on the responsible handling of University data, Android users who connect their Drew account to their device are required to install and configure the Google Apps Device Policy app for their device.  This will allow Drew to lock or wipe the device in the event that it is lost or stolen, and will allow Drew to protect sensitive University data that might be available in Gmail, Drive, or stored on the device.

Open the app after installing, and click Next.

Select Activate to activate the Device Policy app to manage your device.

Click on Enforce to enable the policy for your device.

You will see your device properly managed and synced once this is complete.  You can now exit the app (and return to step 7 above if you were just setting up your account).

In the event your device is lost or stolen, you can go to https://www.google.com/apps/mydevices/ to locate the device on a map, activate an alarm, remotely lock the device, or remotely wipe it.  University Technology can also wipe the device remotely if desired.

For the below devices, University Technology recommends connecting to Google Apps with Google Sync support. This support provides connectivity to Google Apps as if it were a Microsoft Exchange server.  As such, you will use the following settings:

Username:  yourusername@drew.edu

Password:  your uLogin password
If you have enrolled in the Duo Two-Factor Authentication service, use your Device Password (found at drew.edu/duo) instead.  

Server: m.google.com

Port: 443

Domain: leave blank

Windows Phone:

Google also supports Google Sync for Windows phones.  Click here for instructions.

Blackberry:

BlackBerry 10 devices (Z10, Q10) can also be set up with Google Sync.  Instructions are available at the BlackBerry site using the settings shown at the top of this page.

For BlackBerry 6 and 7 devices (most newer Bold, Torch, and Curve devices), you configure your device to use the BlackBerry Internet Service (BIS).  Your BlackBerry will recognize the Gmail server and allow for calendar, contact, and email synchronization.  Please note you cannot have two accounts on your device with the same email address so you'll have to remove whatever email support you have on the BlackBerry now and replace it with the BIS connection.

8 Comments

  1. For iPhone users, if the trash icon is not appearing on the bottom panel when an individual email is open, hold down the icon that looks like a closed box with a lid (should be the one in the middle right above the home button). Holding down the icon should offer two options of archiving or deleting the email. Just hitting the icon will NOT delete the message but archive it and could be found doing an inbox search or finding the All Mail tab on a computer. 

  2. Thank you for your instruction! However, connecting to the Apple Mail on the Macbook doesn't go through. All steps work up to the point with connecting to the server. It states, "m.google.com" is not responding & it doesn't accept the server. Any suggestions? Is there a way to bypass this? Thank-you in advance

  3. never mind, I was able to set it up with the google selection:

     

    1. Open the Mail app on your computer.
    2. Select the Mail menu at the top, and then Preferences.
    3. Open the Accounts section.
    4. Click the + button in the bottom corner.
    5. Choose Google.
    6. Type your name.
    7. Type your full email address (e.g. username@gmail.com, or username@your_domain.com for Google Apps users).
    8. Type your password. If you use 2-step verification with your account, you'll have to enter an app password.
    9. Click Set up.
    10. Make sure Mail is selected and click Done.
    1. Haenley, I'm sorry the settings weren't working for you last night, but I'm glad you were able to set it up. If you continue to have trouble, please call the Service Center (973-408-4357) or log a ticket at help.drew.edu

      1. Thank you. I'm able to receive email through the apple mail on my Mac, but I am not able to send messages. I will call the center 

        1. It appears that the wizard that creates the account doesn't quite copy the username correctly for sending mail.  It only copies the username and not the full email address for sending email even though the full address is specified during setup.

          To fix the send mail issue in Mac Mail:

          1. While in Mac Mail, click on Mail and then Preferences.
          2. When the Preferences window appears, click on Accounts.
          3. Make sure the Drew Google account is highlighted on the left hand side of the window and click on the drop down box for Outgoing Mail Server (SMTP) and choose Edit SMTP Server List.
          4. Highlight the Gmail (smtp.gmail.com) SMTP server in the top box and then change the username from <your username> to <your username>@drew.edu, e.g. rspivak to rspivak@drew.edu.
          5. This may clear the password box, if it does, re-enter your Drew password or your Drew device password (from http://www.drew.edu/scripts/ut/2factor) if you are enrolled in the 2 factor duo verification.
          6. Click on OK to save the changes.
          1. THANK-YOU!! This worked 

            I Highly Appreciate it! (big grin)

  4. If you wish to sync additional Google calendars on an iPhone, go to https://www.google.com/calendar/syncselect from your device's mobile browser. You will need to be logged in to your Drew account. On the calendar Sync Settings page, you will be able to choose which of your calendars and which shared calendars to sync. Be sure to save your changes!


    Most Android calendar apps give you sync options from within the settings in the calendar app.