Please know that the device password, which was a measure required by older authentication methodologies for third-party applications that those applications are no longer supporting, will be discontinued at Drew. If you have any questions about this, please reach out to the UT Helpdesk at 973-408-4357.

What is a device password?

A device password is a password designed for apps and devices that are not set up to use two-factor authentication systems. Your device password is automatically managed by the system and will be changed for you every 90 days.

As more devices are updated to natively support two-factor authentication systems, the use of the device password will be less necessary.

When do I need a device password?

At present, most applications support two-factor authentication and no longer need a device password. 

Device passwords are not necessary for accessing your Drew Google account via a web browser or for the most common mobile email apps on iPhones and Android devices.

If you are directed to a uLogin page, you should enter your regular Drew password and approve a Duo login.

Where can I find my device password?

Navigate to drew.edu/duo.

What happens when my device password expires?

When your device password expires, the system will generate a new one for you. If you have selected Enable Notifications, the system will send you an email several days before the device password expires and after it has been automatically changed. Once your device password changes, your smartphone, tablet, or other email software may stop receiving new email and calendar updates. Most phones will automatically prompt you to sign in, or will specifically ask for the new password. If you are directed to a uLogin page, you can log in using your Drew username and normal password (and two-factor Duo approval). Otherwise, visit the self-service site to obtain your new device password and enter it into your device. Your device should start sending and receiving email and calendar updates normally. You can find more detailed instructions below.

If you are not prompted for your password, try restarting your phone. You can also search for information about changing the password on your device at your service provider's site (for example, at http://www.apple.com/support/ or http://www.verizonwireless.com/support/).

Changing your Device Password on an Apple Device

These users should change their account over to a supported Google account by following the directions at Connecting Your Mobile Devices to Google Apps, as the device password that enables the Exchange account on Apple devices is being discontinued.

Changing your Device Password on an Android Device

Please remove the Drew account from your phone if you are not sent to a uLogin page when trying to log in to your email, then add the account as a Google account following the directions at Connecting Your Mobile Devices to Google Apps.


If you experience further issues changing your Device Password, please contact the UT User Experience team at 973-408-4357 (or xHELP). 

 

Reviewed 04/09/24