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The following instructions require you to have the printer queue name for the Offset printer. You can get this from someone else in the department that uses the printer. The name will include the location, department and model of the printer. The model number is not the queue name.

Offset Installation for Windows

You will need to be logged in as an administrator to install a printer.

  1. Go to the Start menu, then type
    \\offset.drew.lan
  2. If prompted for a username and password, type "DREW-AD\username" (replacing "username" with your username) and your password.

  3. Locate the printer using the provided queue name. Double-click the printer icon to automatically install drivers and set up the printer

Faculty and Staff should automatically have the Offset list populated with relevant printers in their department. If you cannot see the printer you wish to install, please email helpdesk@drew.edu with the name of your department and the location of the printer. 

Reinstalling Printer Drivers

  1. If you are having software issues and wish to reinstall the drivers, you can right-click on the printer icon and choose Connect.
  2. Hit Enter. This will open a window with a number of printer selections; double-click on the appropriate icon to automatically install drivers and set up the printer. 

Finding Printer Drivers

 Click here to expand...

Sometimes drivers must be loaded directly from the M: drive. If you have selected Connect to this printer, and still receive the following error message:

The server for the printer does not have the correct printer driver installed. If you want to search for the proper driver, click OK. Otherwise, click Cancel and contact your network administrator or original equipment manufacturer for the correct printer driver. 

Click OK, which will bring up a new window. Click Have Disk. You will need to locate the model-specific printer drivers on the M: drive, so navigate to the M:\Drivers\PRINTER directory and find the folder containing the model in question. Inside, after a quick search, you should find a set of Operating System specific folders.