You may sometimes here hear Drew Technology staff talk about or you may receive email updates from something called "MI6". What is MI6 (other than an old code name for the UK's foreign intelligence service, of course)? MI6 is Drew University's new issue management system. Put simply, MI6 is the database that we use to keep track of every problem reported, computer dropped off, or any other service request made of University Technology. MI6 helps us organize our workflows so that we know that status of every issue we are working on for our customers thus enabling us to provide efficient customer service.
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Drew's new Technology Support Portal, which you may reach from the Drew start page or simply by visiting technology.drew.edu, is your single source for Drew technology issues. The portal allows you to look at your entire MI6 issue history as well as view warranty and other information related to your Drew computer. You may also log a new issue with the Helpdesk from the portal, simply by clicking Ask a question.
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In addition to tracking individual customer issues, we also use the MI6 system as a tool to track system-wide issues issues -- such as unexpected network or server outages -- as well as planned system maintenance. You may review any current system-wide bulletins via the Technology Support Portal as well as the System-wide Bulletins page on U-KNOW.
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