Some types of Duo issues require that you come to the UT Helpdesk with photo ID for a positive identification to preserve the integrity of the Two-Factor Authentication system. - My account has become locked. If your account becomes locked for any reason, you will need to contact the UT Helpdesk for identity verification in order to unlock your account.
- I need a classic hardware token or YubiKey. University Technology is unable to provide additional hardware tokens or YubiKeys. If you have your own that you would like to use with your Drew account, please reach out to the Helpdesk.
- My token is physically damaged or has been lost. If your token has been lost, please contact the Service Center immediately so that it can be deactivated as a valid authenticator for your account. University Technology is unable to provide replacement hardware tokens or YubiKeys. If you have your own that you would like to use with your Drew account, please reach out to the Helpdesk.
- I have encountered an issue which requires me to present ID, but I am unable to come to campus. If you need to present ID, but are unable to come to campus, you may designate an Authorized Proxy to vouch for your identity. You can also reach out to the Helpdesk to see alternative means of verifying identity.
- I have been designated as an Authorized Proxy by a coworker. If you have agreed to be a Proxy for someone, you must make call ahead to make an appointment with one of the Duo Administrators, who will meet with you to fill out some paperwork. The Duo Administrators are as follows:
- Betsy Black
- Craig Mileham
- Paul Coen
- Scott Wood
- Vaughn Swanson
- Verna Holcomb
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