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Please note that the Duo self-service page was recently updated, so the steps and images below need to be updated. We are working through the existing documentation to make these updates as quickly as possible. |
I need to re-activate Duo Mobile. If you have a new phone (or have done a factory reset on an existing phone) and have kept your phone number, you will need to re-activate the Duo Mobile app. Your options here depend on what devices you have on your account. If you cannot log in to your account using an alternate means, you will need to reach out to the UT Helpdesk for identity verification and assistance.
(Please click here if you would like to print a copy of this document for your office!)View file name New Phone.docx page Duo Security Support Issues height 250
- Go to the Two-Factor Self-Service site (drew.edu/duo) on a computer (not the phone you are re-activating)
- Note: If the drew.edu/duo redirect is not working today, please try this link: https://s.drew.edu/scripts/ut/2factor/
- Click on the My Settings & Devices link on the left.
- Choose the device you would like to use and click the appropriate green button to log in (usually, you will use Call Me).
- Click the button for "Device Options" next to the appropriate device.
- Click "Reactivate Duo Mobile".
- Follow the prompts, which will be similar to those you followed when enrolling in Duo the first time, including scanning a barcode.
- You may need to allow the Duo Mobile app to use your camera.
- You will return to the My Settings & Devices page when finished.
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